Open to opportunities

Satish Ayyagari

@satishayyagari

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Customer success and operations leader with 20+ years delivering billing accuracy and exceptional service.

India

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What I'm looking for

I’m looking for a challenging, fast-paced organization where I can use my operations and customer success expertise to resolve issues, improve processes, and partner closely with vendors and clients to deliver measurable results.

I’m a dynamic operations and customer success professional with 20+ years across facilities coordination, bench sales, and customer service. I currently work for Vector97, supporting real estate portfolio management and lease administration solutions that help clients reduce costs and stay compliant with complex property holdings.

As a Senior Customer Success Associate at Vector97, I conduct invoice audits to ensure accuracy, process and verify vendor invoices for compliance, and resolve past-due and short-pay issues. I serve as the primary point of contact for client inquiries, manage service tickets end-to-end, and facilitate contract negotiations and amendments with vendors to align billing terms with client needs.

Previously, as a Bench Sales Recruiter, I drove full-cycle H1-B staffing recruiting—marketing consultants, posting profiles on job boards, matching requirements from vendors, and supporting both clients and consultants through updates and feedback. I also coordinated critical vendor documentation such as NCA & MSA and followed through on POs, interviews, and background-check readiness to keep delivery on track.

Earlier in my career, I led passenger services operations and guest service teams in airline environments, including overseeing a team of 50 GSAs and ensuring SOP/LOP compliance while delivering an exceptional guest experience. I also built strong operational discipline through infrastructure and facilities coordination at Genpact, and I’ve been recognized for high-impact customer support during urgent operational situations.

Experience

Work history, roles, and key accomplishments

Current

Senior Customer Success Associate

Current

Vector97

Oct 2024 - Present (1 year 8 months)

Audited and processed vendor invoices, resolving past-due and short-pay issues with haulers/vendors and responding to client invoice inquiries. Managed service tickets and coordinated contract amendments and escalations to ensure compliance and on-time payment terms.

Invoice Auditing vendor relationship management client support Contract Negotiation Compliance Escalation Handling

Bench Sales Recruiter

Leading Edge Solutions

Jan 2023 - Aug 2024 (1 year 7 months)

Marketed US IT staffing consultants for H-1B, H-4 EAD, Green Card holders, and USC roles by posting profiles on job boards and screening matches to client requirements. Managed vendor documentation (NCA/MSA), followed up on client comments, scheduled interviews, and coordinated PO and start-date information with stakeholders.

US IT Staffing H 1B H 4 EAD Green Card Recruiting Job Board Posting (Dice Monster)Interview Scheduling Coordination

Bench Sales Recruiter

Techintelli Solutions

Apr 2022 - Dec 2022 (8 months)

Recruited and marketed H-1B consultants, H-1B transfers, GCs, OPTs, and US citizens by submitting and matching profiles across multiple job boards and resources. Maintained prime vendor relationships, screened consultants for fit and comfort, followed up on client feedback, and supported interview scheduling and consultant onboarding.

H 1B Recruiting Resume Submission (Dice Monster)Prime Vendor Management Consultant Screening Client Feedback Follow Ups Interview Scheduling

Customer Care Executive (Voice)

Vertico BPO Pvt Ltd

Dec 2019 - Mar 2022 (2 years 3 months)

Provided voice-based customer service for Duncan Lewis Solicitors UK by resolving concerns and transferring new client inquiries to the correct legal department. Sent chase-up emails for unattended/pending cases and updated case status in MIS reporting to support timely resolution.

Voice support client support Cross Department Case Routing Customer Relationship Management Process Adherence

Passenger Services Duty Manager

Swissport

Aug 2016 - Mar 2019 (2 years 7 months)

Supervised passenger services and acted as Specialist for Haj and Umrah operations (2016–2018), leading Guest Relations to achieve 100% guest satisfaction. Managed VVIP passenger experiences, liaised with Customs/Immigration/GACA security, and ensured safe, compliant handling during flight disruptions.

VVIP Guest Management Haj Umrah Operations Support Disruption Management Customs Immigration Liaison

Guest Service Supervisor

SATS

Feb 2014 - Jul 2016 (2 years 5 months)

Supervised passenger/guest services operations and oversaw a team of 50 GSAs, ensuring smooth handling for VVIP/VIP/CIP/Celebrity and government-authority passengers. Managed ticketing processes and departure operations, coordinated with regulatory agencies, and supported critical situations including flight cancellations, overbooking, fog, and delays.

Passenger Services Supervision Ticketing (Issuance MCO Reissuance)Departure Control Systems (DCS)VVIP VIP CIP Handling Regulatory Liaison (Customs Immigration CISF)Lost Property Handling Disruption Management Team Leadership

Infrastructure & Facilities Coord

Genpact

Jun 2012 - Jan 2014 (1 year 7 months)

Coordinated infrastructure and facilities operations by managing vendors and supporting equipment, manpower, security, housekeeping, cafeteria, and building maintenance activities. Ensured EHS compliance across fire safety, wastewater management, energy conservation, and bio-friendly material usage, while organizing events and office administrative support.

Facilities Coordination Vendor Management EHS Compliance Fire Safety Wastewater Energy Management Event Coordination Office Administration Resource Planning

Assistant Supervisor

Alliance Air

Jan 2002 - May 2012 (10 years 4 months)

Managed daily airport operations including check-in, onboard preparation, safety/security, and disruption handling in line with corporate procedures. Coordinated with multiple airport agencies and ensured high customer satisfaction, including arranging urgent medical support for an infant case that was recognized by Indian Airlines and the Ministry of Civil Aviation.

Airport Operations Supervision Check In And Boarding Support Passenger Assistance (Infants Special Needs)Passenger Name List Preparation Baggage Tracking (World Tracer)Customer Relationship Management Disruption Handling