Sathira Gangananda
@sathiragangananda
I support IBM i operations, backup reliability, and incident resolution in 24/7 infrastructure environments.
United KingdomWhat I'm looking for
At Service Express, I provide Level 1 operational support for IBM i (AS/400) environments, monitoring system health, validating daily backups, and managing incidents through ServiceNow.
I analyze Veeam Backup & Replication reports for failed, delayed, and warning jobs, perform initial troubleshooting, and escalate unresolved issues while maintaining SLA compliance and ITIL-based processes. I also review Vivo reports, maintain operational logs, and support uninterrupted 24/7 business operations.
Previously, I coordinated web development and digital marketing projects at CodeSec Global and administered enterprise systems at Triune Consulting International, improving application operations, user support, and project delivery.
Experience
Work history, roles, and key accomplishments
Provided Level 1 operational support for IBM i (AS/400) environments, ensuring system stability and uninterrupted business operations.
Performed daily backup monitoring and backup error checking, ensuring successful completion of scheduled backup jobs and data integrity.
Analyzed Veeam Backup & Replication reports, identifying failed, warning, and delayed backup jobs.
Conducted initial troubles
• Manage web development and digital marketing projects from initiation to closure, ensuring
adherence to scope, budget, and timeline.
• Collaborate with cross-functional teams, including developers, designers, and marketers, to deliver
high-quality solutions to clients.
• Communicate project progress, risks, and issues to stakeholders, providing regular updates and
addressing concerns p
Assistant Manager – IT Systems (Pership Holdings Group of Companies)
Sep 2022 - Aug 2023 (11 months)
• Aligning IT with business requirements and implementing identified projects as per stipulated timelines
• Administrating IT systems and accommodating user requests on time
• Maintaining high employee engagement, providing system-related IT services, and handling support requests
• Identifying and implementing features to improve and optimize software systems
• Ensure that all systems run seamles
• Assisting Project Managers: Support project managers in planning, executing, and closing projects. This involves scheduling meetings, taking notes, and coordinating with team members.
• Project Planning: Assist in creating project plans, defining project scope, goals, and deliverables, and developing timelines and budgets.
• Communication: Maintain regular communication with team members, client
Supported client marketing initiatives by conducting market research, trend analysis, competitor analysis, and keyword research for SEO and digital advertising.
Analyzed research data to generate insights, document observations, and create visual reports (charts and summaries) to support data-driven decision-making.
Assisted in structuring and optimizing marketing campaigns through SEO analysis
Education
Degrees, certifications, and relevant coursework
SLIIT
Bachelor of Science - BSc hons in information technology , information system engineering
2018 - 2022
SLIIT
Bachelor of Science, Information System Engineering
2018 - 2022
Pursued a Bachelor of Science (Hons) in Information Technology with a focus on Information System Engineering.
SLIIT
Bachelor of Science - BS, Information system engineering
2018 - 2021
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
Skills
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