Naveen Joseph

I am a results-driven IT Systems Administrator with extensive experience in enterprise infrastructure management and technical support. My expertise lies in troubleshooting complex IT issues across hardware, software, and network domains while maintaining high service standards. I have a proven track record of mentoring junior technicians, implementing robust security protocols, and driving continuous system improvements. Known for my strong problem-solving abilities and clear documentation practices, I am committed to delivering exceptional support through a proactive approach to incident management and SLA compliance.

Throughout my career, I have developed and integrated Bash scripts into monitoring tools, enhancing proactive issue detection and resolution capabilities, contributing to maintaining 99.9% system uptime. I have led 24/7 operational support across multiple global data centers, achieving 99.9% SLA compliance and a 30% reduction in incident resolution time through streamlined documentation and escalation processes. My experience includes managing diverse global data centers, optimizing storage and backup solutions, and ensuring high availability through rigorous security measures and compliance with industry standards.