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Satabdi Bose

@satabdibose

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Senior Project Manager delivering data-driven market research and operational efficiency through end-to-end execution.

India

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What I'm looking for

I’m seeking a Senior Program Manager / PMO Management / Business Operations role where I can combine analytical expertise, leadership, and strategic thinking to manage delivery, control costs, optimize processes, and enable data-driven decision-making.

I’m a Senior Project Manager with 9+ years of experience in project management, operations, and market research across diverse industries. I lead end-to-end execution—planning, budgeting, delivery, and quality—while coordinating cross-functional teams to deliver measurable outcomes.

I’m recognized for improving processes, mitigating risks, and enhancing team performance in fast-paced PMO environments. I’m strong in stakeholder management and communication, aligning business objectives with execution and providing strategic recommendations based on real insights.

I also bring analytical depth to my work, generating data-driven insights and leveraging tools such as SQL, Power BI, and AI/ML. I’m PMP certified and hold an Executive Certification in AI/ML from IIM, and I use that blend of leadership and analysis to drive operational efficiency, cost control, and high-quality delivery.

Experience

Work history, roles, and key accomplishments

Operations & Admin Manager

Tata Utilities & Infrastructure Services Ltd.

Nov 2019 - Dec 2021 (2 years 1 month)

Led daily operations and administrative functions, ensuring alignment with organizational goals while managing resources, budgets, and timelines. Coordinated cross-functional activities, ensured compliance, and drove process improvements to enhance operational efficiency.

Operations Management Budget Management Resource Planning Process Optimization Stakeholder Management Compliance Management Team Leadership

Senior Project Manager

Kantar Imrb

May 2015 - Oct 2019 (4 years 5 months)

Managed end-to-end market research projects, including planning, budgeting, execution, delivery, and quality/compliance monitoring. Produced data-driven client reports by coordinating fieldwork, data processing, analytics, and stakeholder communications, while mentoring team members.

Market Research Project Management Budgeting Data & Analytics Fieldwork Quality Assurance Commercials Management Resource Allocation Mentoring

Business Development Executive

Mahindra Holidays & Resorts India Limited

Jun 2011 - Jun 2012 (1 year)

Managed sales operations and customer relationships, focusing on improving client retention and driving revenue growth. Supported forecasting and MIS reporting, implemented marketing initiatives, and identified new business opportunities with high-value clients.

Business Development Sales Operations Client Retention Revenue Growth Relationship Management Lead Generation Marketing Coordination

Business Development Executive

Matrix Cellular (International) Services Ltd.

Jun 2011 - Jun 2012 (1 year)

Developed and executed sales strategies to drive revenue growth and expand market presence. Served as a key point of contact for stakeholders, managing customer queries and contributing to service satisfaction through networking and outreach.

Business Development Sales Strategy Lead Generation Stakeholder Management Customer Relationship Management Networking Customer Service Revenue Growth

Consultant

Park Hotels & Resorts

Aug 2010 - Jun 2011 (10 months)

Managed membership sales operations, including acquiring new customers and handling renewals and upgrades. Built and maintained customer relationships while tracking sales records and driving growth through strategic outreach.

Membership Sales Customer Acquisition Renewals Relationship Management Sales Outreach Networking

Customer Care Executive

Vodafone

Dec 2009 - Jun 2010 (6 months)

Handled customer queries and resolved issues efficiently using CRM systems, supporting retailers and distributors with product and service information. Maintained accurate interaction records and escalated complex cases to improve customer satisfaction.

Customer Support CRM Systems Customer Satisfaction Record keeping Escalation Management Communication

Market Research Internship

Indian Market Research Bureau

Conducted a consumer perception study for ITC Wills Lifestyle, producing insights to support targeted marketing strategies. Designed surveys and focus groups, improving data accuracy by 15%, and delivered reports/presentations that increased stakeholder engagement by 20%.

Consumer Research Survey Design Focus Groups Data Analysis Market Insights Stakeholder Engagement

Market Research Intern

Indian Market Research Bureau

Conducted a 3-month consumer perception study for ITC’s Wills Lifestyle segment, designing structured surveys and focus group discussions and analyzing results. Improved data accuracy by 15% and delivered detailed visual reports that increased stakeholder engagement by 20%.

Market Research Survey Design Focus Groups Data Analysis