Open to opportunities

Sassi Ibtihel

@sassiibtihel

Message

Adaptable professional with experience in technical support and customer service.

Tunisia

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am an adaptable and detail-oriented professional with a strong background in technical support, content moderation, and customer service. My experience at Concentrix Tunisia has honed my problem-solving skills and allowed me to work effectively within cross-border teams. I thrive in environments that challenge my critical thinking abilities and require compliance with company guidelines.

In addition to my technical support role, I have gained valuable experience as a legal intern, where I assisted with legal research and case preparation. My educational background includes a Master’s Degree in Social Law and Social Protection, which has equipped me with a solid understanding of labor regulations and compliance. I am passionate about leveraging my skills to contribute positively to any organization.

Experience

Work history, roles, and key accomplishments

Technical Support

Concentrix Tunisia

Jan 2022 - Present (3 years 7 months)

Identified trends to highlight gaps in moderation policies and analyzed content for moderation decisions, considering policy implications. Ensured compliance with company guidelines and enhanced moderation processes.

Technical Support Content Moderation Policy Analysis Compliance Quality Assurance Critical Thinking Customer Service

Clothing Saleswoman

Azure Tunisia

Jan 2019 - Present (6 years 7 months)

Assisted customers in selecting clothing items and managed stock efficiently. Provided excellent customer service to enhance the shopping experience.

Customer Service Sales Stock Management Retail Operations Product Knowledge

Factory Worker

Karmex Sarl

Jan 2018 - Present (7 years 7 months)

Operated machinery and ensured product quality control in a factory setting. Maintained safety standards and followed workplace protocols diligently.

Machine Operation Quality Control Manufacturing

Education

Degrees, certifications, and relevant coursework

National Institute of Labor and Social Studies

Master ’s Degree, Social Law and Social Protection

Currently pursuing a Master's Degree in Social Law and Social Protection. This program focuses on advanced legal studies related to social welfare and protection.

National Institute of Labor and Social Studies

Applied Degree, Social Law

Completed an Applied Degree in Social Law, gaining foundational knowledge in legal principles and social regulations. This degree provided practical insights into the legal framework of social systems.

High school Nabel

Professional Bachelor degree, Literature

Obtained a Professional Bachelor degree with a focus on Literature. This program developed strong analytical and communication skills through the study of various literary works.