Sasha Matima
@sashamatima
Engaged customer service professional with 2+ years of experience.
What I'm looking for
My name is Sasha Matima, and I am a dedicated customer service professional with over two years of experience in high-volume call centers. I excel in troubleshooting issues, scheduling services, and coordinating deliveries, consistently meeting performance benchmarks in call quality and customer satisfaction. My key strengths include problem-solving, multitasking, and building strong customer relations, which have contributed to a 20% improvement in customer retention at my previous roles.
Currently, I work as a Customer Service Crew Member at McDonald's in Reguly, Warsaw, where I provide fast, friendly, and efficient service in a high-pressure environment. I take pride in resolving customer concerns promptly and maintaining a positive dining experience. Additionally, I assist in training new employees to uphold our service and quality standards, showcasing my commitment to teamwork and excellence in customer service.
Experience
Work history, roles, and key accomplishments
Customer Service Crew Member
McDonald's
Jun 2024 - Present (1 year)
Provided fast, friendly, and efficient customer service in a high-volume environment. Processed orders and handled transactions while resolving customer concerns promptly to ensure satisfaction.
Customer Service Representative
Telecel
Jun 2021 - Jan 2022 (7 months)
Responded to customer emails and telephone calls to resolve issues such as wrong orders, delivery problems, and refunds. Ensured compliance with high customer service standards while utilizing interpersonal communication skills.
Call Center Representative
Econet
Jan 2020 - Mar 2021 (1 year 2 months)
Managed high-volume inbound and outbound calls to ensure customer satisfaction and retention. Consistently met performance benchmarks in call quality, punctuality, and attendance. Resolved an average of 400 inquiries weekly, assisting customers with orders, product information, and complaints.
Education
Degrees, certifications, and relevant coursework
Akademia Wsei
Nursing
2022 - 2025
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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