Sasha Matima

My name is Sasha Matima, and I am a dedicated customer service professional with over two years of experience in high-volume call centers. I excel in troubleshooting issues, scheduling services, and coordinating deliveries, consistently meeting performance benchmarks in call quality and customer satisfaction. My key strengths include problem-solving, multitasking, and building strong customer relations, which have contributed to a 20% improvement in customer retention at my previous roles.

Currently, I work as a Customer Service Crew Member at McDonald's in Reguly, Warsaw, where I provide fast, friendly, and efficient service in a high-pressure environment. I take pride in resolving customer concerns promptly and maintaining a positive dining experience. Additionally, I assist in training new employees to uphold our service and quality standards, showcasing my commitment to teamwork and excellence in customer service.