Sasha MatimaSM
Open to opportunities

Sasha Matima

@sashamatima

Engaged customer service professional with 2+ years of experience.

Poland

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

My name is Sasha Matima, and I am a dedicated customer service professional with over two years of experience in high-volume call centers. I excel in troubleshooting issues, scheduling services, and coordinating deliveries, consistently meeting performance benchmarks in call quality and customer satisfaction. My key strengths include problem-solving, multitasking, and building strong customer relations, which have contributed to a 20% improvement in customer retention at my previous roles.

Currently, I work as a Customer Service Crew Member at McDonald's in Reguly, Warsaw, where I provide fast, friendly, and efficient service in a high-pressure environment. I take pride in resolving customer concerns promptly and maintaining a positive dining experience. Additionally, I assist in training new employees to uphold our service and quality standards, showcasing my commitment to teamwork and excellence in customer service.

Experience

Work history, roles, and key accomplishments

EC

Call Center Representative

Econet

Jan 2020 - Mar 2021 (1 year 2 months)

Managed high-volume inbound and outbound calls to ensure customer satisfaction and retention. Consistently met performance benchmarks in call quality, punctuality, and attendance. Resolved an average of 400 inquiries weekly, assisting customers with orders, product information, and complaints.

Education

Degrees, certifications, and relevant coursework

AW

Akademia Wsei

Nursing

2022 - 2025

Tech stack

Software and tools used professionally

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Sasha Matima - Customer Service Crew Member - McDonald's | Himalayas