Blessing John

I'm a dedicated customer service professional with over two years of experience in providing exceptional support through various channels including phone, email, and chat. My role at Beez Kollectnz has honed my skills in troubleshooting customer issues, processing orders, and ensuring high satisfaction levels. I thrive in fast-paced environments, managing over 80 inquiries daily while adhering to service level agreements.

My proficiency in CRM software, particularly Zendesk, allows me to efficiently track and resolve customer tickets. I actively contribute to improving customer service processes by providing valuable feedback on common issues and engaging in team discussions via Slack. My commitment to maintaining a high level of product knowledge ensures that I can help customers maximize their experience, leading to increased customer retention and satisfaction.