sarmad talat
@sarmadtalat
I resolve complex technical incidents and strengthen reliable support operations for customer-facing software.
PakistanWhat I'm looking for
At Expertflow, I support live chat, video, and call center software, resolving complex incidents while maintaining SLA compliance and reliable customer service.
I've worked across Docker, Kubernetes, Linux administration, AWS, Azure, JIRA, OTRS, and ServiceNow to improve system reliability and keep IT operations running smoothly. I also support Cisco-based network environments, including router and switch configuration and troubleshooting.
My background also includes quality assurance, WordPress development, front-end development, and Android development.
Experience
Work history, roles, and key accomplishments
As an experienced Support Engineer with over 5 years in IT support, product support, and quality assurance, I specialize in resolving technical issues efficiently and delivering exceptional customer service. My expertise includes troubleshooting complex incidents, managing support operations, and working with containerized environments using Docker and Kubernetes.
I have hands-on experience with
Support Engineer
Expertflow
Dec 2019 - Present (6 years 8 months)
Resolves technical issues efficiently, manages support operations, and ensures SLA compliance. Works with containerized environments, Linux administration, and cloud platforms.
Developed and maintained WordPress websites for clients.
Developed front-end components for web applications.
Participated in a technical training program.
Developed Android applications.
Education
Degrees, certifications, and relevant coursework
Army Public School and College
Intermediate, Pre-Engineering
COMSATS Institute of Information and Technology
Bachelor's degree, Computer Science
2013 - 2017
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Job categories
Skills
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