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Naseem Farooq

@naseemfarooq

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Motivated Technical Support Engineer with a focus on DevOps.

Pakistan

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What I'm looking for

I am looking for a role that fosters growth in DevOps, values collaboration, and offers opportunities to innovate.

I am a motivated and detail-oriented Technical Support Engineer currently transitioning into a DevOps Junior Engineer role. With a strong foundation in CI/CD, cloud services, and automation tools, I am eager to apply my skills to streamline operations and improve system reliability. My experience includes providing technical support for automated tools and ticketing systems, troubleshooting connectivity issues, and collaborating with development teams to enhance network and application performance.

Throughout my career, I have successfully managed user permissions, executed advanced Linux commands for system monitoring, and conducted root cause analysis to resolve application exceptions. My role at DirectFN Pvt Ltd has honed my ability to oversee strategic planning and adapt plans to meet organizational requirements. I am passionate about leveraging my technical skills to support development teams and contribute to innovative solutions.

Experience

Work history, roles, and key accomplishments

Current

Application Support Engineer

Current

DirectFN Pvt Ltd

Jan 2022 - Present (3 years 5 months)

Provided technical support for automated tools and ticketing systems, troubleshooting connectivity issues and collaborating with development teams to enhance network and application performance. Managed user permissions and executed advanced Linux commands for system monitoring.

Jira Confluence Linux Docker Kubernetes Tomcat Networking SSL Troubleshooting Project Management

Application Administration Officer

Allied Bank Ltd

Jan 2020 - Jan 2022 (2 years)

Managed application support tasks and deployments in production and UAT environments, ensuring timely delivery through effective SDLC management. Provided round-the-clock support for banking applications and conducted root cause analysis for application exceptions.

SQL Server Linux Windows SDLC Troubleshooting Log Management Backup Vendor Management

Education

Degrees, certifications, and relevant coursework

University Of Sargodha

Bachelor of Computer Science, Computer Science

2015 - 2019

Grade: CGPA: 2.81/4.00

Activities and societies: Interests include Cricket, Football, Travelling, and Exploring DevOps Tech Stack.

Completed a Bachelor of Computer Science with a focus on various technologies and tools including MS Excel, PuTTY, Terraform, and Oracle VM VirtualBox. Developed skills in database management and PL/SQL Oracle support queries for data extraction.