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Sarita Käräjähonka

@saritakarajahonka

I streamline customer experiences, support operations, and marketing processes across fast-paced, multichannel teams. Customer experience matter to me

Finland

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What I'm looking for

I'm looking for a fast-paced, multichannel role where I can improve customer experiences, build clear processes, communicate effectively, and contribute in an international environment.

I'm currently supporting customers at Vapaus Bikes Finland Oy through multichannel service, contract handling, and refunds, helping make complex customer journeys run smoothly.

Previously at Process Genius Oy, I coordinated digital marketing and customer-experience work, including organic social media, events, and marketing materials. I enjoy turning complexity into structured processes and clear communication.

At Hurry Oy, I worked with clients and workers while supporting knowledge search, invoicing, and process creation. Across customer success, CX, and marketing roles, I've taken ownership of work and delivered efficiently without cutting corners.

My background in tourism and hospitality management, combined with a love of travel, makes me especially comfortable in international settings and curious about different cultures and ways of working.