Open to opportunities

sarfaraz alam

@sarfarazalam2

Message

Dedicated case manager with strong communication and problem-solving skills.

India

Message

What I'm looking for

I am looking for a full-time position that allows me to utilize my communication skills and grow within a supportive organization.

I am a passionate case manager currently working at PTS Consulting Services Pvt Ltd, where I handle the Leave of USA Employees for Amazon's Disability and Leave Services. My role involves consulting and coordinating with various departments, including HR, Safety, and Payroll, to ensure a seamless experience for employees navigating their leave options. I pride myself on my ability to build strong relationships and influence others while working in a cross-functional environment.

With a degree from T.H.K Jain College and a certification in Digital Marketing from Google Digital Garage, I bring a unique blend of communication skills and critical thinking to my work. I have been recognized as the Best Employee of the Month in November 2024, which reflects my commitment to excellence and my proactive approach to problem-solving. I am eager to continue growing my career in a dynamic organization that values continuous learning and development.

Experience

Work history, roles, and key accomplishments

Current

Case Manager

Current

PTS Consulting Services Pvt Ltd.

Apr 2022 - Present (3 years 2 months)

As a Case Manager, I handle leave management for USA employees at Amazon DLS, providing holistic case management services. I consult with various departments to ensure compliance with leave plans and federal laws, while also addressing sensitive employee situations and maintaining effective communication.