Open to opportunities

SARFARAZ ALAM

@sarfarazalam

Message

Dedicated case manager with strong communication and problem-solving skills.

India

Message

What I'm looking for

I am looking for a full-time position that allows me to utilize my communication skills and grow within a dynamic organization.

I am a passionate case manager with a strong commitment to providing exceptional support and guidance to employees navigating leave and disability services. Currently, I work at PTS Consulting Services Pvt Ltd, where I handle the leave management process for Amazon employees in the USA. My role involves consulting with various departments to ensure compliance with federal and state laws while delivering holistic case management services.

Throughout my career, I have developed strong verbal and written communication skills, allowing me to build effective relationships with employees and stakeholders. I pride myself on my ability to critically assess situations and adjust case management plans to meet the evolving needs of employees. My dedication to problem-solving and proactive communication has been recognized, as evidenced by my achievement as the Best Employee of the Month in November 2024.

Experience

Work history, roles, and key accomplishments

Current

Case Manager

Current

PTS Consulting Services Pvt Ltd.

Apr 2022 - Present (3 years 2 months)

As a Case Manager at PTS Consulting Services, I handle leave management for USA employees of Amazon, providing holistic case management services. My role involves consulting with various departments, reviewing medical documentation, and ensuring compliance with leave plans and laws. I communicate updates and troubleshoot issues to support employees during their leave events.