Rohit Verma

At Amazon, I managed high-volume customer and risk-related cases, balancing accuracy, service quality, process compliance, and timely resolution.

I investigated complex account and customer issues, reviewed incomplete information, documented findings, and owned escalations through closure. I worked closely with risk, compliance, and support teams to ensure appropriate action and communication.

In recruitment operations, I managed end-to-end hiring workflows across BPO, customer support, operations, IT/ITES, and e-commerce requirements. I coordinated sourcing, screening, interviews, candidate support, documentation, and joining activities while keeping stakeholders informed.

I'm comfortable handling sensitive information, shifting priorities, and high-volume queues independently. I bring clear communication, structured tracking, and practical process improvement to remote case-management and virtual operations work.