Kaushik Das
@kaushikd
HR operations professional driving case resolution and employee experience improvements.
IndiaWhat I'm looking for
I am an HR Operations specialist with over five years of experience managing high-volume casework, employee experience programs, and cross-geo stakeholder relationships. I focus on delivering SLA-driven outcomes while maintaining high quality and compliance.
At Amazon I managed 250+ active HR cases simultaneously and achieved a 99% case resolution rate through triage optimization and process improvements. I partnered with US HR, ERC, Legal, and Risk teams to resolve complex issues and supported SOP enhancements informed by recurring case trend analysis.
Earlier, I supported HR services for over 1.5M North American employees using ServiceNow and MyHR, and centralized processes affecting 10,000+ employees. Prior roles in business development built my stakeholder management, onboarding, and reconciliation skills.
I apply Lean Six Sigma thinking to reduce defects and improve workflows, and I bring strong reporting, documentation, and analytical capabilities. I am motivated by measurable impact on employee experience and continuous process optimization.
Experience
Work history, roles, and key accomplishments
Managed 250+ active HR cases with SLA-driven delivery, achieving a 99% case resolution rate and maintaining 99% quality and compliance across case categories through process improvements and cross-functional partnerships.
Delivered HR support for 1.5M+ North American employees, ensured SLA-based resolution via ServiceNow/MyHR, and centralized processes impacting 10,000+ employees while collaborating with US and Philippines teams.
Business Development Manager
OYO Hotels & Homes
Sep 2018 - Sep 2020 (2 years)
Launched OYO expansion in Upper Assam achieving 90% partner acquisition success, managed property onboarding, contracts, grievances, and owner relationships, and oversaw revenue reconciliation.
Business Development Intern
OYO Hotels & Homes
May 2018 - Aug 2018 (3 months)
Generated 550+ leads for regional expansion and improved closure rates by 50% through coordination with hub leadership.
Sales Associate
LIC India
Jan 2017 - Jan 2018 (1 year)
Increased conversions by 25% and revenue by 30% through client relationship management and lead qualification.
Education
Degrees, certifications, and relevant coursework
Narsee Monjee Institute of Management Studies
Master of Business Administration, Human Resources
2022 - 2024
Completed an MBA with specialization in Human Resources, focusing on HR operations, case management, and process optimisation.
Jorhat's J.B. College
Bachelor of Computer Applications, Computer Applications
2014 - 2017
Completed a Bachelor of Computer Applications covering core programming and IT fundamentals.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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