Riddhi Bhogle

I bring experience in training and operations, with a strong focus on customer outcomes. As a Case Manager, I manage end-to-end customer cases from registration to resolution, coordinate across internal teams, and ensure timely closure with SLA compliance. I investigate escalations, identify root causes, and drive corrective action while maintaining clear, professional customer updates through calls and emails.

Previously, I led a team across both day and night shifts, keeping day-to-day operations smooth and performance on target. I trained and mentored new team members to improve productivity and service quality, handled complex escalations via email and chat, and supported brand reputation through social media engagement. I also worked as a Virtual Assistant managing administrative tasks, communication, and support functions.

I’m energized by efficiency and quality—tracking and monitoring issues, maintaining accurate CRM documentation, and using performance insights to optimize processes. I’m a fast learner with strong decision-making, communication, and leadership, and I’m looking to contribute to a dynamic organization with opportunities for growth.