Open to opportunities

Nalini Singh

@nalinisingh

Message

I resolve complex global HR, leave, payroll, and benefits cases in high-volume contact centers.

India

Message

What I'm looking for

I'm looking for an HR shared services or case management role where I can resolve complex employee issues, improve service delivery, and work cross-functionally on payroll, benefits, leave, and policy operations.

At Amazon, I handle 400+ confidential HR cases each month across benefits, payroll, attendance, disability, and leave services for employees in multiple global regions.

I'm the first point of contact on live phone and chat interactions, resolving complex timekeeping and attendance issues while meeting SLA, first-contact resolution, average handling time, and CSAT targets. I review documentation, apply FMLA, ADA, UK Equality Act, and SSP requirements, and coordinate with Payroll, Benefits, Safety, Legal, and third-party administrators.

I also use AI-assisted case triage and generative AI tools to reduce handling time and improve documentation accuracy. My earlier work in software QA strengthened my testing, defect-tracking, and process-improvement approach.

Across training, insurance, and HR operations roles, I've built a practical, empathetic approach to stakeholder support, communication, and data-driven problem solving.

Experience

Work history, roles, and key accomplishments

HR Operations Associate

Amazon

Jul 2024 - Jun 2026 (1 year 11 months)

Managed 400+ confidential HR cases monthly across multiple regions, ensuring SLA, first-contact resolution, and CSAT targets. Administered leave and disability cases in compliance with US FMLA, ADA, and UK Equality Act, coordinating with global teams.