sarfaraz alamSA
Open to opportunities

sarfaraz alam

@sarfarazalam3

Dedicated case manager with strong communication and problem-solving skills.

India

What I'm looking for

I am looking for a role that allows me to leverage my communication skills and grow within a supportive organization.

I am a committed case manager with a passion for helping others navigate complex leave and disability processes. Currently, I work at PTS Consulting Services Pvt Ltd, where I manage the leave of USA employees for Amazon's Disability and Leave Services. My role involves consulting with various departments, including HR and Legal, to ensure compliance with federal and state laws while providing holistic case management services.

Throughout my career, I have honed my verbal and written communication skills, allowing me to build strong relationships with employees and stakeholders. I take pride in my ability to assess and adjust case management plans according to the changing needs of employees, ensuring they receive the support they need during their leave events. My dedication to continuous learning is evident in my recent achievement of completing the fundamentals of Digital Marketing from Google Digital Garage.

Experience

Work history, roles, and key accomplishments

PL
Current

Case Manager

PTS Consulting Services Pvt Ltd.

Apr 2022 - Present (3 years 2 months)

Managed voice, chat, and mail processes for Amazon DLS, handling leave and disability services for USA employees. Coordinated with third-party administrators, HR, Legal, and Payroll to ensure compliance with federal and state laws. Provided holistic case management, reviewing medical documentation and troubleshooting issues for employees.

Education

Degrees, certifications, and relevant coursework

TU

T.H.K Jain College (Calcutta University)

Bachelor of Commerce, Commerce

Completed a Bachelor of Commerce degree. The curriculum focused on various aspects of commerce and business studies.

DS

Dum Dum Indira Gandhi Memorial High School

Higher Secondary, General Studies

Completed Higher Secondary education under the CBSE board. This phase of education provided a strong foundation in various subjects.

SI

Sudhir Memorial Institute

Madhyamik, General Studies

Completed Madhyamik education under the CBSE board. This foundational stage of schooling covered a broad range of subjects.

Tech stack

Software and tools used professionally

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sarfaraz alam - Case Manager - PTS Consulting Services Pvt Ltd. | Himalayas