Susana Ortiz
@susanaortiz1
I coordinate ambulatory patient care, managing scheduling, intake, insurance, and post-op processes with clear communication.
United StatesWhat I'm looking for
I’m a Patient Care Coordinator focused on ambulatory care delivery, from front desk scheduling to follow-ups, procedures, and post-op coordination. I build steady patient flow by rescheduling appointments, fixing schedules, and handling intake tasks while maintaining protocols and documentation accuracy.
With experience as a Medical Assistant, I prep and set up rooms, clean scopes, restock supplies, and support surgeries by providing pre-operative and post-operative instructions. I’ve also worked in call center and billing roles, scheduling patient visits, verifying insurance (HMO/PPO benefits), and managing statements—along with time as a Teacher Aide supporting student progress and daily organization.
Experience
Work history, roles, and key accomplishments
Patient Care Coordinator
Chicago Ent
Jun 2023 - Jan 2025 (1 year 7 months)
Coordinated front-desk workflows for an ENT clinic, managing new patient scheduling, follow-ups, procedure and post-op rescheduling, and addressing insurance-related issues to maintain patient flow.
Medical Assistant
Chicago Ent
Feb 2022 - May 2023 (1 year 3 months)
Prepared and supported an ENT clinic by cleaning and disinfecting exam rooms, prepping rooms/scopes, restocking supplies, and providing pre- and post-operative instructions while helping coordinate surgery schedules.
Call Center Billing Rep
Apple Dental Care
Jan 2020 - Feb 2022 (2 years 1 month)
Handled call-center operations for a dental practice by scheduling new and established patient follow-ups and treatments, verifying insurance benefits, and mailing statements to support ongoing care.
Education
Degrees, certifications, and relevant coursework
Malcolm X College
2019 - 2020
Attended Malcolm X College from 2019 to 2020.
Marine Leadership Academy
2014 - 2018
Attended Marine Leadership Academy (high school) from 2014 to 2018.
Availability
Location
United StatesAuthorized to work in
Job categories
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