Layla Diniz
@layladiniz
Customer success and hospitality tech at Avenue Hostel & Suites, where I served 18,000+ guests and trained 10+ new hires.
PortugalWhat I'm looking for
At Avenue Hostel & Suites, I served more than 18,000 international guests in Portuguese, English, and Spanish. I used Cloudbeds and Mews daily and trained more than 10 new team members on check-in, payments, and guest service.
I also built the hostel’s first cash flow tracker for management and mediated guest and team conflicts, prioritizing requests by urgency. I adapted quickly when the hostel switched from Cloudbeds to Mews.
I manage two vacation rentals remotely from Lisbon, handling guest communication, listings, pricing, bookings, and finances. They’re rated 9.8/10 on Booking.com, and I currently help foreign clients rent and buy homes in Lisbon as a Real Estate Consultant at RE/MAX Portugal.
Experience
Work history, roles, and key accomplishments
Founder, Relocation Advisory
Self-employed
Aug 2026 - Present (2 months)
Match each client with the right partner and follow up on every case.
Real Estate Consultant
RE/MAX Portugal
May 2026 - Present (5 months)
Help foreign clients rent and buy homes in Lisbon; build my own lead pipeline.
Owner, Vacation Rentals
Self-employed
Nov 2022 - Present (3 years 11 months)
Rated 9.8/10 on Booking.com; handle all guest communication and manage listings, pricing, bookings, and finances remotely.
Front Desk & Operations Support
Avenue Hostel & Suites
Jan 2025 - Sep 2026 (1 year 8 months)
Served 18,000+ international guests in Portuguese, English and Spanish. Used Cloudbeds and Mews daily, trained 10+ new team members, and built the hostel's first cash flow tracker.
Education
Degrees, certifications, and relevant coursework
Universidade Federal Fluminense
Bachelor of Science, Business Administration
2019 - 2024
BSc in Business Administration from Universidade Federal Fluminense, completed in 2024.
Universidad de Málaga
Exchange Program, Business Administration
2023 - 2023
Exchange semester at Universidad de Málaga in 2023.
Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Salary expectations
Social media
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