Looking for a job

Jéssica Luz

@jessicaluz

Message

I handle customer accounts, billing inquiries, and complex service support.

Portugal

Message

What I'm looking for

I'm looking for a customer account or support role where I can resolve billing and service issues, maintain accurate records, coordinate with teams, and support multicultural customers.

At IPP Pooling UK, I handle 20+ daily customer inquiries, resolve account and billing questions, manage orders and collections, and coordinate with internal teams on open cases.

I've also supported 90+ daily calls at AdvanceCare and reviewed 150+ content items per shift at Accenture, combining clear customer communication with accurate records, policy compliance, reporting, and administrative support.

Experience

Work history, roles, and key accomplishments

Current

Customer Account Representative

Current

IPP Pooling UK

Feb 2025 - Present (1 year 8 months)

Handle 20+ customer inquiries daily, respond to account and billing questions, and coordinate with internal teams to resolve issues. Document interactions and prepare activity reports.

Customer Service Billing Support Claims Processing Policy Interpretation Data Entry Activity Reporting Communication Skills Multitasking

Customer Support Representative

AdvanceCare

Jan 2025 - Nov 2025 (10 months)

Processed 90+ customer calls daily, explained insurance terms and coverage, and performed administrative tasks to keep records current.

Customer Service Phone Support Policy Interpretation Billing Support Administrative Support Data Entry

Content Reviewer

Accenture

Jun 2021 - Oct 2024 (3 years 4 months)

Reviewed 150+ content items per shift against client guidelines and policy standards, and performed administrative support and data entry.

Content Review Policy Compliance Data Entry Activity Reporting Attention To Detail

Administrative Secretary

Alves Pereira & Teixeira de Sousa, RL

Dec 2019 - Feb 2020 (2 months)

Classified documents and issued invoices in Primavera BSS, prepared activity reports, and handled client service and telephone support.

Administrative Support Data Entry Invoicing Oracle BSS Client Services Phone Support Cost Control

Administrative Assistant

Liberty Seguros

Jun 2019 - Dec 2019 (6 months)

Managed invoicing, claims, and accounting tasks, coordinated payments, and liaised with clients and brokers.

Invoicing Claims Processing Data Entry Policy Compliance Customer Service Phone Support

Customer Service Manager

Teleperformance

Jan 2017 - Dec 2018 (1 year 11 months)

Managed personal and business accounts, resolved client questions, and supported debt negotiation conversations.

Customer Service Account Management Debt Negotiation Communication Skills Policy Interpretation

Sales Assistant

Conforama

Jun 2016 - Dec 2016 (6 months)

Used the Mercure system to process sales, opened and closed the store, and maintained sales focus.

Sales Point of Sale Customer Service Stock Management

Rental Manager / Administrative Assistant

SEDPROP

Jan 2016 - Mar 2016 (2 months)

Issued invoices and formal documents, assisted tenants with repair coordination, and translated formal and legal documents.

Administrative Support Data Entry Translation Customer Service Activity Reporting

Education

Degrees, certifications, and relevant coursework

NOVA University of Lisbon

Bachelor of Arts, Translation

Pursuing a BA in Translation with expected completion in September 2028. Coursework includes practical translation, text analysis, grammar, and linguistics.