At Teamwhale, I manage a portfolio of 30+ operational and strategic initiatives across Product, Engineering, BI, Operations and other teams. I coordinate priorities, scope, resources, risks and delivery across the organisation.
I led Teamwhale’s transition to Intercom and FinAI, coordinating requirements, testing, phased rollout, training and post-launch improvement. I also led automation initiatives that increased the company-wide automation rate.
As Project Manager and Data Analytics Manager at Teamwhale, I handled BI requests and Voice of Customer reporting, translating data into recommendations. I also developed KPI frameworks and operational standards for new services.
Earlier at Teamwhale, I led the Copywriting team and coordinated multilingual content initiatives. As a Customer Support Manager / Senior Customer Service Executive, I managed complex escalations and turned recurring customer issues into workflow and documentation improvements.
