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Sarah Thomas

@sarahthomas

Experienced e-commerce operations leader driving training, rollout, and performance improvements.

United States
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What I'm looking for

I seek a collaborative role leading e-commerce operations, training, and rollouts where I can improve adoption, efficiency, and customer experience.

I am an e-commerce operations and training leader with extensive experience designing and delivering practical training, communications, and rollout plans across thousands of retail locations. I build trusted relationships with store leaders and corporate partners to translate technology updates into user-ready processes that improve Pickup readiness, adoption, and customer experience.

Throughout my career I have led launches of new Pickup sites, managed divisional performance metrics, and developed scalable content and reporting that improved execution and controllable performance drivers. I prioritize clear, empathetic communication and collaborative problem-solving to drive measurable results across operations and teams.

Experience

Work history, roles, and key accomplishments

The Kroger Co. logoTC
Current

Business Specialist, E-Commerce

The Kroger Co.

Jan 2023 - Present (2 years 8 months)

Developed and delivered e-commerce training and communications for 2,000+ store locations, translated software releases into user-ready updates, and deployed analytics reports that improved controllable customer experience drivers.

Education

Degrees, certifications, and relevant coursework

Western Washington University logoWU

Western Washington University

Business Administration

Graduated 2009 with studies in Business Administration and communication-related coursework.

Tech stack

Software and tools used professionally

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Sarah Thomas - Business Specialist, E-Commerce - The Kroger Co. | Himalayas