Sarah Thomas
@sarahthomas
Experienced e-commerce operations leader driving training, rollout, and performance improvements.
United StatesWhat I'm looking for
I am an e-commerce operations and training leader with extensive experience designing and delivering practical training, communications, and rollout plans across thousands of retail locations. I build trusted relationships with store leaders and corporate partners to translate technology updates into user-ready processes that improve Pickup readiness, adoption, and customer experience.
Throughout my career I have led launches of new Pickup sites, managed divisional performance metrics, and developed scalable content and reporting that improved execution and controllable performance drivers. I prioritize clear, empathetic communication and collaborative problem-solving to drive measurable results across operations and teams.
Experience
Work history, roles, and key accomplishments
TCBusiness Specialist, E-Commerce
The Kroger Co.
Jan 2023 - Present (2 years 8 months)
Developed and delivered e-commerce training and communications for 2,000+ store locations, translated software releases into user-ready updates, and deployed analytics reports that improved controllable customer experience drivers.
Division E-Commerce Field Specialist
Fred Meyer Stores
Jan 2018 - Jan 2023 (5 years)
Provided on-site e-commerce operational support across the division, drove teams to exceed performance goals, launched Pickup at 26 new sites and supported rollout of technology and training programs to improve productivity and satisfaction.
E-Commerce Manager
Fred Meyer Stores
Jan 2016 - Jan 2018 (2 years)
Opened and operationalized Grocery Pickup sites, hired and trained e-commerce staff, and optimized busiest Pickup location workflows to improve efficiency and customer satisfaction.
Customer Service Manager
Fred Meyer Stores
Jan 2015 - Jan 2016 (1 year)
Managed front-end operations and a team of 100+ employees, implemented scheduling and cashier best practices, and improved checkout speed and customer satisfaction scores.
Education
Degrees, certifications, and relevant coursework
WUWestern Washington University
Business Administration
Graduated 2009 with studies in Business Administration and communication-related coursework.
Availability
Location
United StatesAuthorized to work in
Job categories
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