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Mike Drizzy

@mikedrizzy

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Retail operations leader driving omnichannel efficiency and last-mile excellence.

United States

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What I'm looking for

I seek a hands-on operations role where I can lead teams, optimize processes, reduce costs, and scale omnichannel fulfillment in a collaborative, growth-focused environment.

I am a retail operations leader with 10+ years of experience in omnichannel operations, last-mile delivery and retail fulfillment, having managed teams of up to 80 direct reports in high-volume locations. I deliver measurable results—saving labor costs, improving onboarding efficiency, reducing customer wait and dwell times, and maintaining outstanding on-time delivery and customer feedback scores.

I focus on process optimization, cost reduction and labor management to achieve operational excellence in scaling systems. My background spans grocery pickup, e-commerce management, route delivery and in-home repairs, and I collaborate cross-functionally to redesign workflows that improve productivity and profitability.

Experience

Work history, roles, and key accomplishments

Current

Ecommerce Manager

Current

Whole Foods

Jan 2024 - Present (2 years)

Manage omnichannel operations for a $4M/month location, leading 80 direct reports and delivering process improvements that saved $5K/month in labor while increasing onboarding efficiency by 30%.

Team Leadership Process Optimization Onboarding KPI Tracking

Online Grocery Pickup Team Lead

Walmart

Sep 2020 - Dec 2024 (4 years 3 months)

Led a team of 25 at a $100M supercenter to halve customer wait times for grocery pickup and reduce third-party delivery dwell time by 20%.

Team Leadership Customer Experience Process Improvement Third Party Coordination Performance Metrics Scheduling

Route Driver

Amazon

Sep 2018 - Aug 2020 (1 year 11 months)

Executed Amazon Key garage deliveries, averaging 300 packages with a 100% on-time rate and collaborated with dispatch to improve route efficiency.

On Time Delivery Logistics Dispatch Coordination Customer Service Time Management Package handling

In-Home Furniture Repair Driver

Nebraska Furniture Mart

Jul 2014 - Aug 2018 (4 years 1 month)

Performed complex in-home furniture repairs with a 99% positive feedback score, improving repair quality and saving the company thousands by repairing rather than replacing items.

Furniture Repair Customer Satisfaction Quality Improvement Problem Solving Time Management