Sarah Santiago
@sarahsantiago1
I coordinate high-volume patient care, intake, and case management across healthcare programs.
United StatesWhat I'm looking for
At IQVIA, I coordinate in-home visits across pharmaceutical programs for up to 50 patients at a time, managing case initiation, staffing, reminders, results, and urgent visit needs.
I've also supported veterans through counseling, vocational rehabilitation case management, and work-ability assessments, and previously managed up to 80 intake cases connecting clients with eligible resources and benefits.
Experience
Work history, roles, and key accomplishments
Coordinate in-home patient visits within multiple pharmaceutical programs, managing a caseload up to 50 patients. Perform case management steps including initiation, staffing, confirming, reminders, results, and faxing.
Vocational Rehabilitation Intern
Veterans Affairs – James A. Haley Hospital
Jan 2025 - May 2025 (4 months)
Performed in-person and virtual counseling sessions with veterans, notated sessions in the VA online medical database, and conducted situational assessments for veterans with TBI. Provided case management assistance to VR counselors.
Intake Coordinator
Success 4 Kids & Families
May 2020 - Aug 2023 (3 years 3 months)
Reviewed detailed clinical forms with clients and connected them to resources within deadlines, managing a caseload up to 80 cases. Communicated daily with clients over the phone and assisted in training new team members.
Education
Degrees, certifications, and relevant coursework
University of South Florida
Master of Arts, Rehabilitation Counseling and Disability Sciences
Master of Arts in Rehabilitation Counseling and Disability Sciences from the University of South Florida, completed in August 2025.
University of South Florida
Bachelor of Science, Psychology
Bachelor of Science in Psychology from the University of South Florida, completed in December 2020.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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