Leah Pearson

Supervise inbound inspection operations with a focus on accuracy, documentation, workflow compliance, and timely issue resolution. Coordinate daily priorities, review information for accuracy, and support performance tracking and process improvement.

Coordinate appointments, calendars, communications, and day-to-day administrative operations in a confidential service environment. Maintain organized records, support leadership, and handle sensitive information with discretion.

Managed remote call-center operations including workforce coordination, attendance monitoring, performance metrics, and administrative follow-up. Reviewed invoiced hours and payroll documentation for accuracy and supported remote agents.

Recruited and coordinated skilled and general labor teams for time-sensitive disaster recovery assignments. Served as liaison between operations management and field crew leads, managing eight crews while maintaining organized staffing records.

Provided inbound customer support while reviewing confidential banking information to verify customer identity. Learned and navigated multiple systems quickly while maintaining accuracy and professional communication.

Reviewed documentation to verify eligibility-related information, connected individuals with employment resources, and worked with organizational leadership to support families and community members.

Completed Medical Office Certification with training in HIPAA laws, anatomy, medical billing and coding.

Pursued Associate of Arts and associate-level studies in Business Management.

Completed general education coursework.