Looking for a job

Sarah Pobi

@sarahpobi

I deliver reliable customer service and office administration across energy, banking-support, and utilities organisations.

Ghana

Message

What I'm looking for

I'm looking to bring my client-relationship and administrative skills to a growth-focused organisation where I can support efficient customer service and office operations.

I've supported customer service and office administration across Buwelo Africa Limited, Volta River Authority, Data Bank Ghana, and the Electricity Company of Ghana.

At Buwelo Africa Limited, I managed inbound calls, emails, and live chat, resolving inquiries and complaints while maintaining detailed CRM records and protecting sensitive customer data.

At Volta River Authority, I provided front-desk and secretarial support, drafted memoranda and reports, and organised electronic and manual records to keep operations running smoothly.

I bring a Business Administration background in Marketing, strong Microsoft Office and Google Workspace capability, and a consistent, professional approach to client relationships, data management, and administrative support.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Buwelo Africa Limited

Nov 2024 - May 2026 (1 year 6 months)

Managed high volumes of inbound customer calls, emails, and live chat, resolving inquiries and complaints while meeting quality and service-level standards. Maintained detailed records in CRM and applied company policies to ensure consistent, professional customer experiences.

Customer Service CRM Problem Solving Data Entry Microsoft Office Google Workspace