Sarah Gouda

Designed and tested a conversational AI workflow that guides children through daily habits using simple, motivating language prompts. Iterated on response strategies with a user-testing mindset and documented a roadmap to evolve the workflow into a lightweight interactive tool.

Managed end-to-end sales support workflows, including lead qualification, outreach sequencing, and follow-up cadences for an early-stage AI SaaS product. Tested and documented AI agent interactions in recruiter-facing flows and translated user feedback into workflow improvements that increased response clarity.

Owned client communication from onboarding through project delivery, maintaining high satisfaction across creative and digital accounts. Built internal workflow processes that reduced handoff friction and helped cut revision cycles while improving turnaround time.

Handled high-volume inbound sales calls in a KPI-driven environment, consistently meeting and exceeding monthly targets. Used needs-based discovery, objection handling, and upselling to guide customers through plan options while maintaining strong customer satisfaction scores.

Completed a Professional Educator Diploma focused on Teaching the Early Years at the American University in Cairo (AUC).

Earned a Bachelor of Arts in Chinese Language & Literature from Suez Canal University.

Grade: 92 (C2 equivalent)

Achieved a TOEFL iBT score of 92 (C2 equivalent).