sarah catano

Managed inbound B2C sales and customer follow-up, guiding families through product options, customization, pricing, timelines, and purchasing decisions. Led recurring sales meetings, monitored team targets, and supported follow-up and deal strategy, contributing to annual team sales of approximately $2.5 million in 2025.

Supported high-volume, time-sensitive healthcare logistics during the COVID-19 period, including vaccine, diagnostic/testing, Direct-to-Patient, home healthcare, and biological sample shipments. Coordinated domestic and international pickups and monitored shipment movement, delivery status, pending reports, and key milestones in internal systems.

Managed B2B customer relationships throughout the sales and order process for custom granite products, including pricing, estimates, bids, product recommendations, and follow-up. Coordinated projects between customers, design teams, and manufacturers; reviewed designs, requested revisions, and forwarded approved orders for production.

Provided administrative support in a healthcare environment, handling reception, scheduling, data entry, customer service, records management, payment processing, correspondence, event support, and general office operations.

Served as a receptionist, handling front-desk operations, visitor verification, meeting scheduling, and general office support.

Provided administrative support in an office environment, handling reception, scheduling, data entry, customer service, records management, payment processing, correspondence, event support, and general office operations.

Activities and societies: Participated in international service and community outreach across Southeast Asia, Australia, and Hawaii; supported human-trafficking awareness and prevention outreach by educating students and communities, teaching English, and helping connect vulnerable individuals with information and support resources.

Participated in international missionary and community outreach through Youth With a Mission / University of the Nations from 2017 to 2018.

Completed a cosmetology program at Aveda Institute South Florida.

Earned a High School Diploma from Ronald W. Reagan Doral Senior High School in Doral, Florida.