Yann RUTA
@yannruta
Bilingual customer service representative who resolves high-volume concerns calmly and professionally.
CanadaWhat I'm looking for
I’m a bilingual (English/French) customer service professional with 3+ years of call center experience in fast-paced environments. I handle high call volumes while staying calm, solution-oriented, and respectful with every customer.
In my current role as a Customer Service Representative, I manage inbound calls for parking services, payments, and access issues. I troubleshoot system problems, process transactions, and document interactions accurately using internal CRM systems, all while resolving complaints efficiently.
Previously, I supported customers at Concentrix and Nordia, delivering strong performance in call quality, efficiency, and customer satisfaction. I’m experienced in de-escalation and escalations, enjoy working in teams, and have demonstrated leadership potential through collaboration and supporting positive day-to-day operations.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Indigo Connecparc
May 2024 - Present (2 years 2 months)
Handled high-volume inbound calls for parking services, payments, and access issues while providing professional bilingual support. Resolved complaints calmly and documented interactions accurately in internal CRM systems.
Customer Support Advisor
Concentrix Canada
Jan 2022 - Jan 2024 (2 years)
Provided high-quality customer service in a fast-paced call center environment, managing multiple daily interactions. Handled escalations, de-escalated difficult situations, and maintained targets for call quality, efficiency, and customer satisfaction.
Call Center Representative
Nordia Canada
Jan 2021 - Jan 2022 (1 year)
Assisted customers with billing, service inquiries, and technical issues using strong listening and communication skills. Met performance goals for call handling and service quality while collaborating with the team and adapting to updates in systems and policies.
Education
Degrees, certifications, and relevant coursework
Eastern College
Medical Assistant Diploma, Medical Assisting
Completed a Medical Assistant diploma program at Eastern College in Canada.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
Skills
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