Sarah Asor

I am a customer service specialist with four years' experience across retail, healthcare, and entrepreneurial settings, skilled at managing high-volume inquiries and resolving complaints through phone, email, and social media. I prioritize timely resolution and strong client relationships while maintaining professionalism and confidentiality.

As founder and Customer Service Lead at ThriftbyMsem, I built and managed an online fashion brand serving 500+ clients, oversaw end-to-end order fulfillment with a 95% on-time delivery rate, and increased engagement through campaigns and loyalty programs. I have hands-on front desk and administrative experience supporting executives and coordinating schedules in fast-paced environments.

I hold a National Diploma in Business Administration and certifications in Virtual Assistance, Customer Service Management, and Digital Marketing. I am adaptable to hybrid work, organized, and focused on proactive problem-solving and team collaboration.