SA
Open to opportunities

Sarah Akolade

@sarahakolade

Solution-driven professional with over 5 years in customer service.

United Kingdom

What I'm looking for

I seek a role that values customer satisfaction and offers growth opportunities.

I am a solution-driven professional with over 5 years of experience in customer service and supervision. My career has been dedicated to assisting clients in selecting suitable products and services while ensuring exceptional customer satisfaction. I pride myself on my strong communication and relationship-building skills, which foster team collaboration and enhance the customer experience.

Currently, I work as a Customer Service Advisor at The AA, where I handle inbound and outbound calls, assist customers with claims, and maintain accurate customer records. My previous role as a KYC Administrator at Barclay's Bank involved conducting comprehensive reviews and ensuring compliance with regulations. I have a proven track record of meeting KPIs and delivering quality service across various customer service roles.

Experience

Work history, roles, and key accomplishments

TA
Current

Customer Service Advisor

The AA

Jun 2024 - Present (1 year)

Currently working in the First Notification of Loss (FNOL) department, handling inbound and outbound calls for motoring incidents and claims. Proactively maintains knowledge of products and services to solve customer queries, ensuring exceptional service during peak times.

HP

Supervisory Manager

Honeywell PLC

Jan 2018 - Present (7 years 5 months)

Managed and followed up on the Honeywell brand via telephone calls, promoting brand loyalty and providing solutions to customer needs. Collected customer feedback, built loyalty through follow-up calls, and addressed complaints professionally.

Education

Degrees, certifications, and relevant coursework

LA

LAUTECH

Bachelor of Technology, Pure and Applied Biology

Studied Pure and Applied Biology at LAUTECH, completing the degree in 2018. Gained knowledge in various biological sciences.

UN

Unknown

GCSEs, Multiple Subjects

Completed 10 GCSEs, including Mathematics, English Language, Sciences, and Economics. Developed foundational academic skills across various subjects.

Tech stack

Software and tools used professionally

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Sarah Akolade - Customer Service Advisor - The AA | Himalayas