Sarah Akolade
@sarahakolade
Solution-driven professional with over 5 years in customer service.
United KingdomWhat I'm looking for
I am a solution-driven professional with over 5 years of experience in customer service and supervision. My career has been dedicated to assisting clients in selecting suitable products and services while ensuring exceptional customer satisfaction. I pride myself on my strong communication and relationship-building skills, which foster team collaboration and enhance the customer experience.
Currently, I work as a Customer Service Advisor at The AA, where I handle inbound and outbound calls, assist customers with claims, and maintain accurate customer records. My previous role as a KYC Administrator at Barclay's Bank involved conducting comprehensive reviews and ensuring compliance with regulations. I have a proven track record of meeting KPIs and delivering quality service across various customer service roles.
Experience
Work history, roles, and key accomplishments
Customer Service Advisor
The AA
Jun 2024 - Present (1 year)
Currently working in the First Notification of Loss (FNOL) department, handling inbound and outbound calls for motoring incidents and claims. Proactively maintains knowledge of products and services to solve customer queries, ensuring exceptional service during peak times.
KYC Administrator
Barclay's Bank UKPLC
Jul 2023 - Present (1 year 11 months)
Conducted comprehensive KYC reviews for new, existing, and high-risk clients, ensuring compliance with changing regulations. Executed quality checks, monitored transactions for suspicious activities, and verified customer identities.
Customer Service Advisor
Fastlane Marketing Services
Jun 2020 - Present (5 years)
Maintained in-depth knowledge of client products and services, providing telephone support to account holders. Dealt with customer feedback and complaints professionally, processing order requests and suggesting improvements to enhance customer experiences.
Supervisory Manager
Honeywell PLC
Jan 2018 - Present (7 years 5 months)
Managed and followed up on the Honeywell brand via telephone calls, promoting brand loyalty and providing solutions to customer needs. Collected customer feedback, built loyalty through follow-up calls, and addressed complaints professionally.
Education
Degrees, certifications, and relevant coursework
LAUTECH
Bachelor of Technology, Pure and Applied Biology
Studied Pure and Applied Biology at LAUTECH, completing the degree in 2018. Gained knowledge in various biological sciences.
Unknown
GCSEs, Multiple Subjects
Completed 10 GCSEs, including Mathematics, English Language, Sciences, and Economics. Developed foundational academic skills across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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