Open to opportunities

Heather Mclean

@heathermclean

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Detail-oriented office professional with strong communication skills.

United Kingdom

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What I'm looking for

I am looking for a role that values communication and attention to detail, with opportunities for growth.

I am an experienced office professional with a diverse background in customer service and administrative roles. My career spans several years, during which I have honed my skills in communication, attention to detail, and time management. I have a proven track record of effectively handling inbound and outbound calls, providing essential information, and maintaining accurate records.

In my most recent role at Security Direct Scotland, I was responsible for managing client communications and maintaining employee databases. My ability to empathize with clients and navigate complex systems, such as NHS ServiceNow, has been crucial in delivering high-quality service. I am also certified in Food Safety and Hygiene, demonstrating my commitment to maintaining high standards in all my work environments.

Experience

Work history, roles, and key accomplishments

Office Administrator

Security Direct Scotland

Feb 2023 - Jan 2025 (1 year 11 months)

Managed inbound and outbound calls, provided cost advice to clients, maintained employee records, and assisted in candidate interviews. Utilized Microsoft Outlook and live chat for effective communication.

Inbound Outbound Calling Outlook)Interviewing Communication Customer Service Live Chat Support Outlook

Contact Tracer/Call Handler

Go-centric

Jun 2021 - Jan 2023 (1 year 7 months)

Handled high volumes of inbound calls, provided information on COVID-19 requirements, booked appointments, and assisted with NHS app technical issues while ensuring accuracy in record-keeping.

Inbound Covid 19 Communication Time Management Empathy

Domestic Cleaner

Canny Man Restaurant

Dec 2016 - Jun 2021 (4 years 6 months)

Performed cleaning duties in the restaurant, ensured hygiene standards were met, and supervised new cleaning staff while maintaining inventory of cleaning supplies.

Inventory Management Teamwork

Emergency Call Operator

Cable & Wireless

Jan 2007 - Apr 2014 (7 years 3 months)

Managed emergency calls, provided checks for police services, and ensured accuracy and calmness under pressure while assisting callers in distress.

Calm Under Pressure Subscriber Checks Empathy Communication

Domestic Cleaner

East Ayrshire Council

Oct 2002 - Jul 2005 (2 years 9 months)

Maintained cleanliness in school facilities, assisted in dining services, and ensured proper hygiene practices were followed to prevent cross-contamination.

Teamwork Classroom Maintenance Public Area Cleaning

Education

Degrees, certifications, and relevant coursework

Cardonald College

Higher Education, Human Biology

1994 - 1996

Grade: BAND A

Completed SCE Higher English and SCE Higher Human Biology with excellent grades, demonstrating strong communication skills and a solid understanding of biological sciences.