Looking for a job

Sylvia Matinyi

@sylviamatinyi

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I’m a passionate and seeking remote opportunities in content writing, virtual assistance, transcription, or data entry.

Kenya

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What I'm looking for

I am looking for a remote opportunity that allows me to use my strong English and communication skills in writing, editing, or virtual assistance. I’m passionate about delivering quality work, learning new tools, and growing professionally while contributing to meaningful projects.

I hold a degree in English and Literature from a Kenyan university and have a strong passion for language, clarity, and precision. I am currently looking for remote work in content writing, customer support, transcription, or virtual assistance. I am quick to learn digital tools like Google Docs, Grammarly, Notion, and Trello. My strengths include excellent grammar, time management, and clear communication. I'm highly motivated to grow professionally while contributing to meaningful work online.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Representative

Current

Freelance/Contract

Mar 2023 - Present (2 years 7 months)

Handled customer queries via email and chat, resolved complaints efficiently to ensure satisfaction, and documented issues and feedback to inform service improvements.

Customer Support Email Support Live Chat Complaint Resolution Documentation Customer Satisfaction Communication

Current

Virtual Assistant

Current

Self-employed

Feb 2023 - Present (2 years 8 months)

Provided administrative support including email management, calendar scheduling, data entry, and social media assistance while maintaining confidentiality and timely client communication.

Email Management Calendar Scheduling Data Entry Social Media Management Research Client Communication Confidentiality

Education

Degrees, certifications, and relevant coursework

University of Nairobi

Bachelor of Arts, English and Literature

2018 - 2022

Activities and societies: Participated in literary workshops and editorial work.

Completed in-depth study in English language, literature analysis, creative writing, and communication, developing critical thinking, research, and academic writing abilities.