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Brijesh Bagia

@brijeshbagia

Message

I improve customer outcomes through account management, operations, and empathetic problem-solving.

Canada

Message

What I'm looking for

I'm looking for a teamwork-oriented role where I can take initiative, apply my customer success and operations experience, contribute to the organization, and continue learning and growing.

I've delivered high-performing customer solutions at Rogers Communications, maintaining 91%+ CSAT, 90%+ first-contact resolution, and 93% QA scores while resolving complaints and mentoring new team members.

Across Apps Cargo Terminals and ARO Inc., I've managed transportation bookings, invoices, operational reporting, and portfolios of 600+ accounts. I improved document processing time by 30%, reduced paperwork errors by 25%, and exceeded monthly recovery targets at 110–125% through strategic, customer-focused negotiations.

My experience also includes leading restaurant teams of up to 20 employees, improving productivity, controlling costs, and delivering exceptional guest experiences across telecommunications, logistics, retail services, and operations.

Experience

Work history, roles, and key accomplishments

Customer Solutions Specialist

Rogers Communications

Mar 2021 - Jul 2026 (5 years 4 months)

Delivered exceptional customer service with a 91%+ CSAT score and resolved 90%+ of inquiries on first contact. Achieved 93% QA scores and consistently met 100% of monthly KPIs, while mentoring new team members.

Microsoft Teams CRM Platforms Billing Systems Customer Support Systems Data Analysis Technical Support Call Centre Operations Customer Satisfaction First Call Resolution Quality Assurance De escalation Mentor

Delivery Partner

Uber Technologies Inc

May 2020 - Apr 2025 (4 years 11 months)

Safely transported food orders to customers, ensuring order completeness and handling payments. Interacted professionally with customers, resolving inquiries and complaints while using GPS for efficient navigation.

GPS Customer Service Payment Processing Time Management Problem Solving

Customer Service Specialist

Apps Cargo Terminals

Jun 2019 - May 2020 (11 months)

Managed 200+ transportation bookings monthly with 93% scheduling accuracy and reduced document processing time by 30%. Processed 150+ invoices and resolved customer inquiries with a 95% first-contact resolution rate.

Scheduling Document Management Invoice Processing Customer Service Data Entry Problem Solving Compliance

Recovery Specialist

ARO Inc.

Jan 2018 - Jun 2019 (1 year 5 months)

Achieved 110-125% of monthly recovery targets and managed a portfolio of 600+ accounts. Negotiated payment arrangements improving repayment success by 35% and reduced delinquency rates by 25%.

Collections Negotiation Account Management Risk Assessment Compliance Customer Service Documentation Quality Assurance

Shipping Associate

A52 Warehouse Inc.

Sep 2017 - Jan 2018 (4 months)

Supported shipping, receiving, and quality assurance operations while maintaining inventory accuracy and contributing to efficient order fulfillment.

Shipping Receiving Inventory Management Quality Assurance Teamwork Attention To Detail

Assistant Manager

The Bridge and Bayleaf Restaurant Ltd

Apr 2010 - Jul 2016 (6 years 3 months)

Exceeded sales targets by 10-15% and improved customer satisfaction to 95%+ through coaching and guest service. Reduced costs by 8-12% and increased team productivity by 20% while leading a team of up to 20 employees.

Team Leadership Customer Service Upselling Inventory Control Scheduling Food Safety Compliance Operations Management