santosh pandey
@santoshpandey1
I lead enterprise process transformation using BPM, process mining, and operating models to improve performance and reduce waste.
IndiaWhat I'm looking for
I've led enterprise process transformation initiatives for RM Education, Proximus, Dubai Municipality, SABIC, and global public-sector and insurance organizations. I use BPM, process mining, Target Operating Models, and KPI frameworks to turn complex operations into measurable improvements.
At Proximus, I designed end-to-end process architecture for SDWAN product launches, implemented ARIS PPM, and built an Order-to-Cash process-mining proof of concept using ARIS PPM and Celonis. At RM Education, I identified enterprise optimization opportunities, developed business cases for cost savings, and led RPA and process analyst teams through digital change.
Across 19+ years, I've established BPM Centers of Excellence, documented large-scale As-Is and To-Be processes, integrated ARIS with SAP landscapes, and delivered process governance, dashboards, workshops, and change-management programs across global markets.
Experience
Work history, roles, and key accomplishments
Co-founder
Festal Infrastructure
Apr 2024 - Present (2 years 4 months)
Co-founded a construction startup, leading business development, securing contracts, and building strategic partnerships. Conducted market research and implemented CRM tools to streamline processes.
Senior Delivery Manager
RM Education
Aug 2023 - Apr 2024 (8 months)
Led enterprise-wide optimization opportunities and delivered cost efficiencies. Spearheaded BPM documentation, process mining, and digital innovation initiatives.
Business Process Architect
Pro-Consultancy
Sep 2021 - Jul 2023 (1 year 10 months)
Architected end-to-end process design for new product implementations and BPM CoE. Managed ARIS infrastructure and led process mining PoCs.
Managed enterprise operational visibility platform for SABIC, establishing BPM CoE and process governance. Integrated ARIS with SAP and created process mining PoCs.
Created ARIS PPM PoCs for Petronas and Aramco, capturing digital footprints and building near real-time performance dashboards.
Led digital transformation and process mining initiatives for Dubai Municipality. Defined methodologies, conducted workshops, and implemented ARIS PPM for service performance monitoring.
Directed enterprise-wide process reengineering and customer experience optimization in insurance. Documented 400+ processes in ARIS and engineered customer journey maps.
Led migration of ARIS Server management to localized support, establishing service desk and incident management frameworks.
Established enterprise process governance for Inland Revenue, developing ARIS standards and TOM. Re-engineered project lifecycle and training strategies.
Led digital modernization project replacing legacy systems with SOA-based system. Optimized pricing and cargo-loading processes for shipping firm.
Specialized in BPR and SAP integration, aligning operations with global blueprints. Ensured compliance with FDA and regulatory standards.
Optimized supply chain for global clients, implementing strategic sourcing and cost-saving strategies. Managed supplier networks and inventory protocols.
Developed BPM frameworks and accelerators for Fortune 500 clients. Designed balanced scorecards and led process simulation and release management.
Manager World Truck Sourcing
Tata Motors
Aug 2004 - Jun 2007 (2 years 10 months)
Managed vendor identification and development for chassis components. Executed process improvements using Lean Six Sigma and Kaizen.
Education
Degrees, certifications, and relevant coursework
MNNIT Allahabad
Bachelor of Technology, Mechanical Engineering
2000 - 2004
Bachelor of Technology in Mechanical Engineering from MNNIT Allahabad, completed from 2000 to 2004.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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