Looking for a job

Santosh Kumar

@santoshkumar26

Business Process Excellence Lead at RM Education who shaped its Target Operating Model and process-mining initiatives.

At RM Education, I identified enterprise-wide optimization opportunities, documented As-Is and To-Be processes, and established a Target Operating Model. I also used process mining to examine O2C, P2P, and S2P cycles and directed RPA and Process Analysts.

Across work for Proximus, Dubai Municipality, SABIC, and other organizations, I designed BPM frameworks and process-mining initiatives using ARIS and Celonis. My work includes improving Proximus's CSAT score by 25% and reducing Maersk Line's human intervention cost by 60% through automation.

Experience

Work history, roles, and key accomplishments

Current

Co-founder

Current

Festal Infrastructure

Apr 2024 - Present (2 years 6 months)

Led business development for a construction startup, driving growth strategy and securing high-value contracts. Built strategic partnerships and implemented CRM tools to streamline operations and drive revenue growth.

Business Development Strategic Partnerships Market Research CRM Proposal Writing Contract Negotiation

Senior Delivery Manager - Reinvent Team

RM Education

Aug 2023 - Apr 2024 (8 months)

Served as Strategic Lead reporting to the Head of Digital Transformation, identifying enterprise-wide optimization opportunities and delivering measurable cost efficiencies. Spearheaded documentation of As-Is and To-Be processes using BPMN 2.0 and leveraged process mining tools to diagnose inefficiencies.

BPMN 20 Process Mining Robotic Process Automation AI ML KPI Frameworks Dashboarding Team Leadership

Business Process Architect - New Product Implementation

Pro-Consultancy | BPM CoE, Proximus Brussels

Sep 2021 - Jul 2023 (1 year 10 months)

Served as Senior Architect within the BPM Center of Excellence, leading end-to-end process design and technical integration for New Product Implementation. Led process architecture for SDWAN product launches and engineered a Process Mining PoC for the O2C cycle.

ARI Celonis BPMN 20 Process Mining SD WAN Fortinet Nokia Cisco Governance Dashboarding Workshops

Lead Business Architect / Project Manager / Business Consultant - Process Mining

Software AG

May 2018 - Nov 2019 (1 year 6 months)

Led Business Services Documentation and service performance measurement via process mining for Dubai Municipality. Directed an enterprise operational visibility platform for SABIC Riyadh, establishing BPM CoE and process governance standards.

ARI Process Mining BPM SAP SolMan SAP ChaRM APG Dashboarding Governance

Project Manager - Business Architecture Lead (Insurance, Pharma & Public Sector)

Cognizant Technology Solutions

Jun 2014 - Nov 2017 (3 years 5 months)

Directed enterprise-wide process reengineering and Customer Experience optimization within the insurance domain. Documented 400+ As-Is and To-Be processes in ARIS and led transition of ARIS Server management for a German pharmaceutical company.

ARI BPM Customer Experience Customer Journey Mapping APQC Target Operating Model Service Desk

Associate Business Manager

HCL Technologies

Apr 2012 - Jun 2014 (2 years 2 months)

Led strategic consulting for a digital modernization project replacing 11 legacy systems with a unified SOA-based UpTake Management System for Maersk Line. Directed optimization of dynamic pricing, booking, and cargo-loading processes.

SOA BRD FRD Use Case Diagrams MoSCoW Cost Of Delay Change Management Training

Sr. Consultant, BPR & SAP Integration

PricewaterhouseCoopers

Jan 2009 - Dec 2012 (3 years 11 months)

Directed architectural alignment between business operations and SAP global blueprints, focusing on the SAP QM module. Conducted Value Stream Mapping, Root Cause Analysis, and Gap Analysis to eliminate inefficiencies.

SAP QM BPR Value Stream Mapping Root Cause Analysis Gap Analysis FDA Compliance Cost Benefit Analysis

Business Process Consultant - High Performance Business Processes

Accenture Consulting

Jul 2007 - Nov 2009 (2 years 4 months)

Core member of the Global Center of Excellence, developing proprietary BPM accelerators and frameworks for Fortune 500 clients. Designed Balanced Scorecards and KPI frameworks benchmarked against global standards.

BPM Balanced Scorecard KPIs ARI Reengineering JIT SMI Release Cycles

Manager, World Truck Sourcing

Tata Motors

Aug 2004 - Jun 2007 (2 years 10 months)

Led vendor identification, development, and price negotiation for 11 chassis components across 21 truck models on the World Truck platform. Executed 17 Kaizen process improvement projects using Lean Six Sigma.

Vendor Management Negotiation Lean Six Sigma Kaizen Process Improvement Dashboarding Balanced Scorecard