Lezle Aroza
@lezlearoza
Senior Program Manager driving PMO governance and enterprise digital transformation.
IndiaWhat I'm looking for
I’m a Program Management professional with 18+ years of experience leading enterprise transformation, PMO governance, operational improvement, and service delivery across Technology, Cloud Infrastructure, Automotive, Telecom, Banking, and Global Capability Center (GCC) environments.
I partner with executive stakeholders and global clients—including Microsoft, Nissan, Telstra, British Telecom, HSBC, and Paychex—to implement transformation programs, strengthen governance frameworks, and enable data-driven decision-making in complex operational settings. Through large-scale initiatives, I’ve delivered automation and process reengineering that generated approximately $2.0M in annual business benefits, 42+ FTE productivity gains, and measurable improvements in scalability, compliance, and service performance.
I manage global operations and cross-functional teams of up to 150+ professionals, overseeing portfolio governance, resource planning, risk management, performance management, and strategic initiatives that stabilize operations while supporting business growth. I’ve designed KPI governance frameworks, executive dashboards, workload segmentation models, and benefits-tracking mechanisms to improve operational visibility and enhance SLA compliance.
Most recently, I’ve spearheaded enterprise-wide Process Excellence and GCC transformation initiatives, delivering automation/RPA and process optimization programs that produced approximately $2.0M in annualized cost savings, improved operational efficiency by 30%+, and unlocked 32+ FTE productivity gains. I’m also a Lean Six Sigma Master Black Belt (CLSS MBB), PMP (PMI), and ITIL-certified, and I bring structured controls, continuous improvement, and delivery excellence into every program I run.
Experience
Work history, roles, and key accomplishments
Spearheaded enterprise Process Excellence and GCC transformation initiatives, delivering automation/RPA and process optimization programs with cost savings and productivity gains. Established KPI governance frameworks and reengineered workflows to improve operational efficiency, SLA compliance, and decision-making.
Directed large-scale Azure infrastructure support and cloud transformation programs, leading 150+ associates and maintaining 98%+ SLA adherence through strengthened governance. Managed workforce planning, capacity forecasting, risk and compliance audits, and BMS governance to improve operational efficiency and scalability.
Established enterprise PMO governance frameworks, including risk management controls, portfolio reporting, and performance review mechanisms to improve project governance compliance. Led transformation initiatives focused on process standardization, operational controls, and continuous improvement to accelerate execution and align stakeholders.
Led end-to-end delivery operations for a global automotive engagement, improving productivity and strengthening SLA performance through Lean transformation initiatives. Implemented automation programs and KPI governance to reduce reporting turnaround time and improve visibility for decision-making.
Managed real-time workforce management, resource planning, forecasting, and operational reporting, improving workforce utilization while maintaining SLA and productivity targets. Built executive dashboards and governance scorecards to enhance operational visibility and service performance.
Delivered business analytics, KPI reporting, and operational intelligence to improve service delivery effectiveness and support data-driven decision-making. Standardized reporting and governance for a delivery team, reducing reporting inconsistencies and improving operational transparency and performance management.
Education
Degrees, certifications, and relevant coursework
Kalinga University
Bachelor of Commerce, Commerce
Completed a Bachelor of Commerce (B.Com.) degree at Kalinga University in Raipur.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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