Santonia McGlashen

• Provided timely and professional customer support through live email and SMS channels, assisting customers with questions and concerns regarding past and upcoming orders.
• Resolved customer order issues by processing refunds, credits, and other appropriate solutions in accordance with company policies.
• Deliver a consistently positive customer experience by communicating clearly, professionall

• Maintained spreadsheets, inventory records, and digital filing systems to keep information accurate, organized, and easily accessible.
• Provided customers with real-time shipment updates and accurate estimated arrival information.
• Reviewed quoted costs against final invoices to identify and resolve pricing discrepancies.
• Processed cash and card payments accurately while supporting daily adm

• Provided friendly and efficient customer service while managing multiple customer requests in a fast-paced environment.
• Processed cash and card transactions accurately.
• Assisted with inventory restocking and maintained organized service areas.
• Communicated with customers professionally while ensuring their requests were handled efficiently.
• Maintained daily operational standards while ba

• Provided real-time customer support through live chat for mobile device upgrades, billing inquiries, account services, and plan selections.
• Responded to customer questions and concerns using clear, professional, and timely written communication.
• Assisted customers with account-related issues and provided appropriate solutions based on their needs.
• Documented customer interactions accuratel

• Supervised and trained staff while supporting daily operations and maintaining team performance.
• Assisted customers by asking questions, understanding their needs, and communicating relevant product information clearly.
• Handled customer interactions professionally while working to maintain a positive customer experience.
• Managed inventory tracking and maintained detailed sales records.
• P

• Assisted customers with airline reservations, cancellations, and booking modifications while providing accurate and timely support.
• Handled customer inquiries and booking-related concerns while maintaining professional and clear communication.
• Recorded detailed customer interaction notes and situational updates for internal use and accurate case documentation.
• Provided timely customer supp

Issued Aug 2026 · Expires Sep 2027

English A, Home Economics Management, Integrated Science

Issued Sep 2025 · Expires Oct 2027