Santiago Sanchez
@santiagosanchez2
I improve executive operations, sales pipelines, and customer experiences through practical systems.
ColombiaWhat I'm looking for
I've supported executive operations at Global Investments, managing advanced calendars, confidential data, communication, and productivity systems for an international portfolio.
At Teleperformance, I managed customer accounts and B2B Uber Eats portfolios, supporting merchant retention, revenue growth, strategic promotions, and in-app advertising.
I've also driven lead qualification and appointment setting for United States Home Services, educating Texas homeowners on energy rebates, HVAC cooling, and insulation upgrades while handling approximately 80–120 calls per day.
With more than nine years in business support services, I bring practical leadership, client operations experience, CRM discipline, sales support, and a focus on AI-powered workflow optimization.
Experience
Work history, roles, and key accomplishments
Temporary 6 Month Agreement
Warm Leads/Inbound
Managed a time-sensitive operations pilot evaluating a specialized software solution.
B2C
Connecting Texas homeowners with energy-saving home improvements. My role focuses on appointment setting and educating clients on utility rebates for HVAC cooling and home insulation upgrades.
Outbound Lead Qualification, VAC & Insulation Solutions, Energy Rebates Consultation.
80-100/120 calls a day aprox.
Executive Assistant to Chief Executive Officer
Jul 2023 - Dec 2024 (1 year 5 months)
Advanced calendar management, proactive problem-solving, flawless communication, absolute discretion with confidential data, and proficiency in productivity tools.
International Portfolio.
Account Manager and Sales Development Representative
Mar 2021 - Jun 2023 (2 years 3 months)
Inbound Calls and Warm Leads with Outbound Prospecting and Cold Calling as required by client campaigns,
Managing B2B portfolios for Uber Eats, specializing in driving revenue growth and merchant retention. Skilled in analyzing sales data to implement strategic promotions and in-app advertising.
Managed Customer Accounts while supporting Sales Development Activities, primarily handling Inbound Calls and Warm Leads with Outbound Prospecting and Cold Calling as required by client campaigns, although main operations were Inbound.
Started on a Part-Time schedule and transitioned to Full-Time.
Education
Degrees, certifications, and relevant coursework
Conaxport
Technician Certificate, Social Media Management
Social Media Manager - Lead Generation
Servicio Nacional de Aprendizaje (SENA)
Associate's Degree, Administrative Assistant and Secretarial Science, General
2016 - 2020
Graduated 2020
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Website
solutionsbridge.coPortfolio
solutionsbridge.coSalary expectations
Social media
Job categories
Skills
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