SKSANTANU KOLEY
@santanukoley
Legal analytics and customer service professional with 9 years of experience.
IndiaWhat I'm looking for
I am a dedicated legal analytics and customer service professional with over nine years of experience in technical support, problem-solving, and digital marketing. My journey has been marked by a commitment to developing and executing data-driven strategies that yield outstanding results. I have honed my skills in various roles, from data entry to team leadership, always striving for excellence in every task I undertake.
Throughout my career, I have worked with esteemed organizations, where I have successfully managed research projects, trained interns, and maintained high-quality standards in data management. My expertise in legal analytics and customer service has allowed me to educate and advise teams effectively, ensuring that we meet and exceed our goals. I am passionate about leveraging my skills in generative AI and digital marketing to drive innovation and enhance customer experiences.
Experience
Work history, roles, and key accomplishments
Senior Data Entry Associate
Exlitem India
Mar 2024 - Present (1 year 3 months)
Researched and identified expert profiles, maintaining a comprehensive database. Managed the data processing workflow, ensuring high quality standards for all orders.
Senior Associate
Offshore Research Partner India
Oct 2017 - Present (7 years 8 months)
Researched and discovered expert witnesses in the USA based on Federal and State Legal standards using LexisNexis, Westlaw, and Docket Alarm. Identified, developed, and executed research strategies while also training and evaluating interns.
Computer Basic Education Tutor
Private Tutor
Apr 2017 - Present (8 years 2 months)
Provided guidelines for MS Office suite and simplified study materials for easy understanding. Identified and addressed learning gaps in students' studies.
Junior Customer Service Agent
Bhadra International Pvt. Ltd.
Apr 2016 - Present (9 years 2 months)
Acted as a Ramp Agent for various airlines, including Druk Air, Regent Airways, Vistara, Jet Airways, and Thai Airways. Handled non-schedule flight operations and coordinated with meteorology and ATC billing departments.
Citizen Service Executive
Passport Seva Project, TCS
Oct 2014 - Present (10 years 8 months)
Organized applicants according to appointment batches and cleared documentation for various passport types. Managed both online and offline passport processes, including police reports.
Education
Degrees, certifications, and relevant coursework
Google Digital Academy (Skillshop)
Fundamentals Of Digital Marketing, Digital Marketing
Completed a program focused on the fundamentals of digital marketing, covering essential strategies and tools for online promotion.
Great Learning
ChatGPT and Generative AI, Generative AI
Undertook a course on ChatGPT and Generative AI, gaining knowledge in advanced AI applications and their practical uses.
AUAnnamalai University
BBA in Aviation, Tourism and Hospitality Management, Aviation, Tourism and Hospitality
Earned a Bachelor of Business Administration degree with a specialization in Aviation, Tourism, and Hospitality Management.
West Bengal Council of Higher Secondary Education
Higher Secondary
Completed Higher Secondary education under the West Bengal Council of Higher Secondary Education.
National School of Computer Education
Swift-Pro computer course, Computer Education
Completed the Swift-Pro computer course, enhancing foundational computer skills.
West Bengal Board of Secondary Education
Secondary
Completed Secondary education under the West Bengal Board of Secondary Education.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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