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PU@prasu1990user
Versatile professional with expertise in Business and Data Analysis.
IndiaI am a versatile professional with a strong background in customer service and data analysis. With a P.G Diploma in Data Science from Amity University and a Bachelor in Computer Application, I have honed my skills in various programming languages and database systems. My technical expertise includes proficiency in C, C++, Java, .Net, HTML, JavaScript, and Python, alongside advanced knowledge of SQL, Power BI, and Excel.
Throughout my career, I have demonstrated a proven track record in customer service roles, including my recent position at Hexaware Technologies, where I assisted customers with their visa applications. My experience at Concentrix Daksh as a Senior Practitioner allowed me to develop strong communication skills while providing level 2 support for technical queries. Additionally, my freelance work at Keila Enterprises involved designing and developing web applications, showcasing my ability to manage projects from conception to implementation.
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Work history, roles, and key accomplishments
Hexaware Technologies Limited
Mar 2024 - Dec 2023 (-1 years 9 months)
Assisted customers with the preliminary steps of their visa application, escalated concerns to the appropriate embassy, and provided status updates on applications. Delivered customer service through email.
Concentrix Daksh India Private Limited
Jun 2016 - Oct 2023 (7 years 4 months)
Provided chat support to customers, addressing questions and concerns. Handled churn risk customers, provided product upgrade offers, and escalated major issues to supervisors.
Coraza Technologies Pvt Limited
Sep 2015 - May 2016 (8 months)
Developed strong rapport with customers, shared government schemes, and assisted users with registration. Provided service provider information to customers.
Keila Enterprises
May 2013 - Sep 2015 (2 years 4 months)
Designed and developed several web applications from requirement gathering to implementation. Provided architectural solutions and user training on software applications.
Degrees, certifications, and relevant coursework
AUPostgraduate Diploma, Data Science
2021 - 2022
Completed a P.G Diploma in Data Science, focusing on data analysis, programming, and statistical methods.
IUBachelor of Computer Application, Computer Application
2009 - 2012
Earned a Bachelor in Computer Application (B.C.A), gaining foundational knowledge in computer science and programming.
IndiaYou can contact prasu1990 and 90k+ other talented remote workers on Himalayas.
Message prasu1990
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