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prasu1990 User

@prasu1990user

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Versatile professional with expertise in Business and Data Analysis.

India

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What I'm looking for

I am looking for a role that allows me to leverage my data analysis skills and customer service experience in a dynamic environment that values innovation and growth.

I am a versatile professional with a strong background in customer service and data analysis. With a P.G Diploma in Data Science from Amity University and a Bachelor in Computer Application, I have honed my skills in various programming languages and database systems. My technical expertise includes proficiency in C, C++, Java, .Net, HTML, JavaScript, and Python, alongside advanced knowledge of SQL, Power BI, and Excel.

Throughout my career, I have demonstrated a proven track record in customer service roles, including my recent position at Hexaware Technologies, where I assisted customers with their visa applications. My experience at Concentrix Daksh as a Senior Practitioner allowed me to develop strong communication skills while providing level 2 support for technical queries. Additionally, my freelance work at Keila Enterprises involved designing and developing web applications, showcasing my ability to manage projects from conception to implementation.

Experience

Work history, roles, and key accomplishments

Visa Application Assistant

Hexaware Technologies Limited

Mar 2024 - Dec 2023 (-1 years 9 months)

Assisted customers with the preliminary steps of their visa application, escalated concerns to the appropriate embassy, and provided status updates on applications. Delivered customer service through email.

Customer Service Email Communication Problem Solving Escalation Management

Senior Practitioner

Concentrix Daksh India Private Limited

Jun 2016 - Oct 2023 (7 years 4 months)

Provided chat support to customers, addressing questions and concerns. Handled churn risk customers, provided product upgrade offers, and escalated major issues to supervisors.

Chat Support Customer Engagement Technical Support Communication Skills

Brand Expert

Coraza Technologies Pvt Limited

Sep 2015 - May 2016 (8 months)

Developed strong rapport with customers, shared government schemes, and assisted users with registration. Provided service provider information to customers.

Customer Relationship Management Government Schemes Registration Assistance Communication Skills

Freelance Web Developer

Keila Enterprises

May 2013 - Sep 2015 (2 years 4 months)

Designed and developed several web applications from requirement gathering to implementation. Provided architectural solutions and user training on software applications.

Web Development Software Architecture User Training Requirements Gathering Testing