Taufique Rahaman

Reviewed and labeled AI-generated content with meticulous attention to detail to ensure data quality and accuracy for machine learning model training and improvement.

Resolved 90% of escalated social media complaints within 24 hours through data-driven response strategies, improving customer satisfaction ratings by 15%. Coordinated with cross-functional teams to address complex issues while maintaining a consistent 4.8/5 customer satisfaction score.

Provided a comprehensive tutoring experience to students in various fields of study.

Managed 50+ daily customer interactions with a 95% first-contact resolution rate using CRM systems to track communications, access product databases, and document cases for quality assurance and trend analysis. Identified recurring issues through data analysis and reported actionable management insights, contributing to service enhancements and department-wide quality improvements.

Achieved a 92% customer satisfaction rating by efficiently handling diverse inquiries and implementing process improvements that reduced resolution time by 25%, while maintaining detailed records in database systems. Collaborated with inventory and logistics teams to analyse product availability data, tracked complaints, and generated reports on interaction trends to identify recurring issues and

Pursuing Bachelor of Laws (LLB) at Sarsuna Law College, affiliated with Bankura University, expected to complete in September 2026.

Completed Bachelor of Commerce (B.Com.) in Accounting and Finance at Umeschandra College, affiliated with University of Calcutta.

Earned the Preparatory Certificate in Finance and Financial Market Specialisation from CFI via Coursera.

Earned the Google Data Analytics Professional Certificate via Coursera.

Completed the Investment Foundation Program offered by the CFA Institute.

Completed the Legal Writing and Research Certificate Programme at Reliance Skill Academy.

Completed the Forward Learning Program offered by McKinsey.