Open to opportunities

Darshan Chaure

@darshanchaure

Message

Results-driven Global Immigration & Customer Success Specialist with 8+ years experience.

India

Message

What I'm looking for

I am looking for a role that fosters collaboration and offers opportunities for professional growth, where I can leverage my skills in customer success and immigration processes.

I am a results-driven Global Immigration and Customer Success Specialist with over 8 years of experience managing client relationships and ensuring immigration compliance across APAC and EMEA regions. My expertise lies in client onboarding, account management, and utilizing RPA tools to enhance efficiency and drive client satisfaction. I thrive on building strong relationships with clients and internal stakeholders, ensuring seamless collaboration and communication throughout the immigration process.

In my current role as an Immigration Specialist at Aires, I manage the end-to-end immigration process for clients, coordinating with vendors and analyzing data to optimize service delivery. My previous experience as a Customer Success Specialist at VISARIGHT GmbH allowed me to proactively manage customer relationships, identify expansion opportunities, and implement effective solutions to enhance customer satisfaction. I am passionate about mentoring junior team members and fostering professional growth within my teams.

Experience

Work history, roles, and key accomplishments

Current

Project Lead - Automated Invoice Generation

Current

Self Employed

Sep 2023 - Present (1 year 9 months)

Implemented RPA using UiPath to automate invoice generation, significantly enhancing efficiency and productivity through data extraction and validation.

Robotic Process Automation Workflow Design Data Extraction Process Improvement Automation Project Management Problem Solving Technical Skills

Current

Immigration Specialist

Current

Aires

Sep 2023 - Present (1 year 9 months)

Develop and maintain strong relationships with clients and internal stakeholders, managing the end-to-end immigration process while ensuring compliance and efficiency. Collaborate with vendors and the Global Mobility team to enhance service delivery and customer satisfaction.

CRM Management Process Improvement Data Analysis Communication Skills Problem Solving

Customer Success Specialist

VISARIGHT GmbH

Mar 2022 - Jun 2023 (1 year 3 months)

Managed customer relationships, optimizing CRM systems and providing end-to-end support throughout the customer lifecycle. Handled escalations and implemented solutions to enhance satisfaction while identifying growth opportunities.

Customer Relationship Management Customer Escalation Data Analysis Process Optimization Customer Support Problem Solving Cross Selling Client Engagement Communication Skills

Manager - Immigration

Lex Visas Pvt Ltd

Nov 2020 - Apr 2022 (1 year 5 months)

Managed immigration processes for Asia, Europe, and India, handling escalations and training a team of 5-6 members while coordinating with expat assignees and vendors.

Team Management Client Communication Business Visas Leadership Process Management Compliance

Customer Success Manager

VISARIGHT GmbH

Apr 2021 - Jan 2023 (1 year 9 months)

Worked on visa and residence permit documentation, communicating with clients and authorities to assist with legal issues and establish case strategies.

Visa Documents Client Communication Customer Support Problem Solving Relationship Management Communication Skills Process Management

Senior Associate - Immigration

Lex Visas Pvt Ltd

Feb 2019 - Nov 2020 (1 year 9 months)

Handled PAN India applications for FRRO and Indian Employment Visas, ensuring error-free monitoring of applications and managing client queries.

FRRO Applications Visa Extensions Client Queries Monitoring Communication Skills Problem Solving Documentation Customer Support

Associate - Immigration

Lex Visas Pvt Ltd

Sep 2017 - Feb 2019 (1 year 5 months)

Validated immigration documents and filed Residence Permit and Visa Extension applications, ensuring compliance with immigration authorities.

Validation Compliance Client Communication Problem Solving Customer Support Communication Skills

Education

Degrees, certifications, and relevant coursework

Savitribai Phule Pune University

Bachelor of Computer Applications, Information Technology

Completed a Bachelor of Computer Applications focusing on Information Technology, which provided a strong foundation in computer science principles, programming, and software development.