Sanju Pokharel
@sanjupokharel
Motivated junior banking professional skilled in customer service and compliance.
United KingdomWhat I'm looking for
I am a motivated and detail-oriented junior banking professional with hands-on experience in account management, transaction processing, and Depository Participant (DP) operations. I consistently deliver accurate record-keeping and reliable customer service while supporting branch operations.
At Shine Resunga Development Bank I managed client account openings, processed dematerialization/rematerialization of securities, performed reconciliations, and ensured KYC regulatory compliance. I also assisted in training branch staff on KYC procedures and produced reports related to DP services.
Previously I strengthened client relationships and coordinated client interactions as a customer service representative, collaborating with consulting teams to enhance overall client experience. I bring strong communication, problem-solving, and Microsoft Office skills to contribute effectively to a dynamic banking institution.
Experience
Work history, roles, and key accomplishments
Junior Assistant
Shine Resunga Development Bank Limited
May 2022 - Nov 2024 (2 years 6 months)
Managed client account openings, transactions, DP operations and reconciliations while ensuring KYC compliance and improving service efficiency. Prepared DP reports and assisted in training branch staff on regulatory procedures.
Customer Service Representative
Cos Consulting Private Limited
Jan 2019 - May 2022 (3 years 4 months)
Managed client communications, scheduled meetings and resolved inquiries to build strong client relationships and support consulting teams in delivering seamless service.
Education
Degrees, certifications, and relevant coursework
Aims College, Butwal
Bachelor of Business Studies, Business Studies
2017 - 2020
Completed a Bachelor of Business Studies (BBS) program covering core business and finance subjects.
IIInstitute of Chartered Accountants of India
Professional Training, Information Technology
2016 - 2016
Completed a short information technology training course in May–June 2016 focused on IT applications for accounting and finance.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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