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Anagha Anil

@anaghaanil

Dynamic professional with experience in customer service and administration.

United Kingdom
Message

What I'm looking for

I am looking for a role that values collaboration and offers opportunities for growth, where I can apply my skills in customer service and data management.

I am a dynamic professional with over a year of experience in customer service and administrative roles, specializing in banking operations and back-office efficiency. My educational background includes a Master's in International Business Management, which has equipped me with strong analytical skills and a commitment to delivering exceptional customer service. I thrive in high-volume environments and am eager to leverage my data management and collaborative problem-solving skills to contribute to an organization's operational excellence.

During my tenure as a Junior Clerk at Kanchiyar Co-operative Bank Ltd, I interacted daily with customers, addressing their queries and ensuring a positive experience. I handled cash transactions with meticulous attention to detail and contributed to efficient back-office operations through accurate data entry and record-keeping. My participation in training programs has further enhanced my knowledge of banking operations and proficiency in tools such as Microsoft Excel and Word.

As I continue my education at Northumbria University, I am focused on integrating sustainable business practices into my future career. I am passionate about making a meaningful impact in my field and am committed to continuous learning and professional development.

Experience

Work history, roles, and key accomplishments

KL

Junior Clerk

Kanchiyar Co-operative Bank Ltd

Oct 2020 - Jan 2022 (1 year 3 months)

Interacted with customers daily, effectively addressing their queries and providing information on bank products, ensuring a positive customer experience and contributing to brand perception. Handled a high volume of cash transactions with meticulous attention to detail and accuracy, demonstrating strong organizational skills.

Education

Degrees, certifications, and relevant coursework

Northumbria University logoNU

Northumbria University

MSc International Business Management , Business Management

2022 - 2024

JU

JPM Arts and Science College (Affiliated to Mahatma Gandhi University)

Bachelors in Computer Application, Computer Application

2016 - 2019

Grade: 8.01

Activities and societies: Key Projects : - Final Project: Developed an Online Examination System using PHP and MySQL. - Mini Project: Created a Boutique Management System using VB and MySQL.

Studied computer applications, completing key projects such as an Online Examination System using PHP and MySQL, and a Boutique Management System using VB and MySQL. Gained foundational knowledge in programming languages and database systems.

SU

State Co-Operative Union

Diploma in Co-operation, Co-operation

Received comprehensive training in cooperative principles, management, law, and accounting relevant to cooperative institutions. Gained practical knowledge through two separate 15-day training periods focused on cooperative operations.

Tech stack

Software and tools used professionally

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Anagha Anil - Junior Clerk - Kanchiyar Co-operative Bank Ltd | Himalayas