Anagha Anil
@anaghaanil
Dynamic professional with experience in customer service and administration.
What I'm looking for
I am a dynamic professional with over a year of experience in customer service and administrative roles, specializing in banking operations and back-office efficiency. My educational background includes a Master's in International Business Management, which has equipped me with strong analytical skills and a commitment to delivering exceptional customer service. I thrive in high-volume environments and am eager to leverage my data management and collaborative problem-solving skills to contribute to an organization's operational excellence.
During my tenure as a Junior Clerk at Kanchiyar Co-operative Bank Ltd, I interacted daily with customers, addressing their queries and ensuring a positive experience. I handled cash transactions with meticulous attention to detail and contributed to efficient back-office operations through accurate data entry and record-keeping. My participation in training programs has further enhanced my knowledge of banking operations and proficiency in tools such as Microsoft Excel and Word.
As I continue my education at Northumbria University, I am focused on integrating sustainable business practices into my future career. I am passionate about making a meaningful impact in my field and am committed to continuous learning and professional development.
Experience
Work history, roles, and key accomplishments
Junior Clerk
Kanchiyar Co-operative Bank Ltd
Oct 2020 - Jan 2022 (1 year 3 months)
Interacted with customers daily, effectively addressing their queries and providing information on bank products, ensuring a positive customer experience and contributing to brand perception. Handled a high volume of cash transactions with meticulous attention to detail and accuracy, demonstrating strong organizational skills.
Education
Degrees, certifications, and relevant coursework
Northumbria University
MSc International Business Management , Business Management
2022 - 2024
JPM Arts and Science College (Affiliated to Mahatma Gandhi University)
Bachelors in Computer Application, Computer Application
2016 - 2019
Grade: 8.01
Activities and societies: Key Projects : - Final Project: Developed an Online Examination System using PHP and MySQL. - Mini Project: Created a Boutique Management System using VB and MySQL.
Studied computer applications, completing key projects such as an Online Examination System using PHP and MySQL, and a Boutique Management System using VB and MySQL. Gained foundational knowledge in programming languages and database systems.
State Co-Operative Union
Diploma in Co-operation, Co-operation
Received comprehensive training in cooperative principles, management, law, and accounting relevant to cooperative institutions. Gained practical knowledge through two separate 15-day training periods focused on cooperative operations.
Availability
Location
Authorized to work in
Job categories
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