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Bhakti Rawal

@bhaktirawal

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Fintech MBA graduate with expertise in customer service and compliance.

United Kingdom

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What I'm looking for

I seek a role in a forward-thinking company that values innovation and offers opportunities for professional growth.

I am a dedicated professional with an MBA in Fintech from the University of East London, where I excelled in modules such as Applied Fintech and Corporate Social Responsibility. My dissertation focused on the innovative role of AI and ML in fraud detection within the fintech sector, showcasing my commitment to leveraging technology for financial solutions.

In my current role as a Customer Service Advisor at Lloyds Banking Group, I advise over 200 customers weekly on various banking products, enhancing customer relationships and driving revenue growth through tailored banking solutions. Previously, I contributed to significant revenue increases as a Business Development Associate at Credent Global, where my cold-calling strategies and event management skills led to a 10% revenue growth.

My experience as a KYC/AML Senior Executive at Nium has equipped me with a robust understanding of compliance and regulatory standards across multiple countries. I led training sessions to enhance team capabilities and implemented automated systems that improved client onboarding efficiency. I am passionate about utilizing my skills in a dynamic environment that values innovation and customer-centric solutions.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Advisor

Current

Lloyds Banking Group

Mar 2023 - Present (2 years 3 months)

Advised 200+ customers weekly on 10+ banking products and service features in current accounts, savings accounts, credit cards, loans, mortgages, insurance products, and investment services. Maintained relationships with customer accounts by offering unique banking solutions such as loan restructuring, investment portfolio adjustments, and exclusive banking services for 7 clients, increasing avera

Customer Service Loan Restructuring Wealth Management Credit Cards Sales Relationship Management

Business Development Associate

Credent Global

Dec 2022 - Mar 2023 (3 months)

Utilised cold-calling strategies to sell real estate residential and commercial properties in London, Dubai, and India, resulting in a 10% growth in revenue. Conducted events like real estate open houses, property showcases, and virtual tours to increase potential buyers, aiding the Sales team in attracting thousands of leads and selling 2 properties valued around 20 million.

Cold Calling Business Development Lead Generation Event Management Property Showcases Revenue

KYC/AML Senior Executive

Nium

Dec 2019 - Aug 2022 (2 years 8 months)

Evaluated detailed analysis of KYC/CDD information and documentation, including Enhanced Due Diligence (EDD) checks of 100+ individual clients daily in accordance with Global KYC and regulatory norms for countries like UK, USA, Canada, Europe, Singapore, and Hong Kong. Led training sessions for approximately 13 team members on KYC/AML tools, achieving a 90% utilization rate and enhancing team comp

KYC AML CDD EDD EDD Regulatory Compliance Risk Management Fintech

KYC Analyst

Wipro

Apr 2016 - Aug 2019 (3 years 4 months)

Conducted sanction screening on 200+ SWIFT payments via Firco Continuity to identify Politically Exposed Persons (PEPs), Closely Related Associates (CRAs), and Adverse Media. Ensured compliance with regulatory standards in financial transactions.

KYC Firco Continuity Regulatory Compliance PEP

Associate

Accenture

Jun 2014 - Oct 2015 (1 year 4 months)

Prepared and audited monthly data for wholly-owned joint venture properties of TIAA-CREF. Ensured accuracy and compliance with financial reporting standards.

Auditing Financial Reporting Compliance

Education

Degrees, certifications, and relevant coursework

University of Mumbai

Bachelors in Management Studies, Management Studies

Grade: 1st

Focused on core modules such as Business Statistics and Business Aspects in Banking and Insurance. Conducted a dissertation on women empowerment in rural and urban areas.

University of East London

MBA Fintech, Fintech

Grade: 2:1

Studied key modules including Applied Fintech, Marketing in the Digital Age, and Corporate Social Responsibility. Completed a dissertation exploring the role of AI and ML in fraud detection and prevention within the Fintech industry.