Glory osarumwense
@gloryosarumwense
Customer service and administrative professional with strong banking and IT support experience.
United KingdomWhat I'm looking for
I am a customer service and administrative professional with over five years' experience across banking, public sector, and IT support roles, delivering accurate case handling and confidential service.
I have worked in high-volume banking environments and public social security services, supporting customers with complex needs, handling KYC and compliance tasks, and troubleshooting IT systems to maintain operational continuity.
I hold an MRes in Accountancy and a BSc in Computer Science, with certifications in IT support, networking, and CompTIA A+ (Part 1); I seek a salaried role where I can apply strong administrative, customer-facing, and technical skills to improve service outcomes.
Experience
Work history, roles, and key accomplishments
Client Advisor
Social Security Scotland
Sep 2025 - Present (4 months)
Manage sensitive client enquiries, maintain accurate case records, and apply policies to deliver compliant social security services with positive customer outcomes.
IT Support Specialist
United Bank for Africa
Jul 2023 - Sep 2024 (1 year 2 months)
Troubleshot banking IT systems, supported ATM and network issues, and assisted staff with technical queries to minimise downtime and improve operational continuity.
Customer Service Officer
United Bank for Africa
Nov 2020 - Jul 2023 (2 years 8 months)
Resolved high-volume banking enquiries, supported KYC processes, and maintained accurate account records to ensure compliance and high customer satisfaction.
Front Desk Teller
United Bank for Africa
Dec 2019 - Nov 2020 (11 months)
Processed cash transactions, reconciled balances, and followed internal controls to maintain transactional accuracy and regulatory compliance.
Education
Degrees, certifications, and relevant coursework
UDUniversity of Dundee
Master of Research, Accountancy
Completed an MRes in Accountancy focused on advanced research methods and accountancy topics.
University of Benin
Bachelor of Science, Computer Science
Completed a Bachelor of Science in Computer Science covering programming, systems, and algorithms.
Unknown - IT Training Provider
Professional Certifications, Information Technology
Completed professional IT and customer service certifications including Diploma in IT Support, Diploma in Networking, and CompTIA A+ (Part 1).
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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