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Sanjukta Mukherji

@sanjuktamukherji

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Senior trust & safety and content operations leader driving scalable moderation and process efficiency.

India

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What I'm looking for

I am seeking a role leading content operations or Trust & Safety where I can scale moderation programs, improve processes, mentor teams, and partner cross-functionally to reduce risk and increase operational efficiency.

I am a senior manager with over 12 years of experience in operations, policy and content, focused on building and scaling content moderation and outsourced content teams for high-growth marketplaces. I have led strategy, operations and cross-functional programs to improve agent readiness, performance measurement and QA collaborations.

I have successfully conceptualized and executed content enforcement plans for the India market, partnered with legal, policy, PR and product teams, and launched operational dashboards and tooling improvements to increase moderation efficiency and mitigate regulatory risk. I stewarded India-focused Trust & Safety escalation handling and reporting to senior leadership.

Throughout my career I have driven process improvements across Amazon, EtsyStore and smaller technology firms — recruiting and mentoring reviewers, designing SOPs, developing editorial and intake workflows, and delivering measurable gains in stakeholder communication and content quality.

Experience

Work history, roles, and key accomplishments

Senior Manager, Agent Resource Mgmt

EtsyStore Private Limited

Apr 2022 - Mar 2025 (2 years 11 months)

Led strategy and operations for outsourced content teams in the Philippines and managed India Trust & Safety responsibilities, streamlining content intake and auditing processes to improve agent efficiency and compliance.

Content Operations Trust & Safety Vendor Management Process Improvement Auditing Stakeholder Management Cross Functional Collaboration

Ad Policing Manager

Amazon India Pvt. Ltd

Apr 2016 - Mar 2022 (5 years 11 months)

Managed advertising content operations and a team of 15+, developed and implemented ad policies and SOPs, and delivered performance reports while leading multiple process-improvement projects across stakeholders.

Content Moderation SOP Development Team Management Process Improvement performance reporting Vendor Onboarding

Creative Writer

Foradian Technologies

Dec 2012 - Apr 2016 (3 years 4 months)

Owned marketing content and SEO blog programs, led guest-writer coordination, and executed initiatives that increased company exposure and product engagement through targeted content campaigns.

Content Marketing SEO Campaign Management Content Strategy

Content Specialist

Nettrackers

Dec 2011 - Dec 2012 (1 year)

Created SEO articles and maintained website content to support online visibility and marketing objectives.

seo writing Web Content Management

Content Writer

Inertia Solutions

May 2010 - Nov 2011 (1 year 6 months)

Developed and edited SEO content for web pages, blogs and press releases to support digital marketing efforts.

Content Strategy

Content Editor

Amazon India Pvt. Ltd

Authored SEO product and category content, developed editorial calendars and launch articles for major events, and implemented process improvements to streamline stakeholder communication and content delivery.

seo writing Content Strategy Stakeholder Management Product Launch Copywriting Process Optimization

Senior Program Manager, Trust & Safety

EtsyStore Private Limited

Scaled content moderation and enforcement for the India market, launched enforcement roadmaps and dashboards, and partnered with legal, policy and communications teams to mitigate regulatory and reputational risk.

Content Moderation Policy Development Risk Mitigation Dashboarding Escalation Management Data Driven Decision Making