Sanjukta Mukherji
@sanjuktamukherji
Senior trust & safety and content operations leader driving scalable moderation and process efficiency.
What I'm looking for
I am a senior manager with over 12 years of experience in operations, policy and content, focused on building and scaling content moderation and outsourced content teams for high-growth marketplaces. I have led strategy, operations and cross-functional programs to improve agent readiness, performance measurement and QA collaborations.
I have successfully conceptualized and executed content enforcement plans for the India market, partnered with legal, policy, PR and product teams, and launched operational dashboards and tooling improvements to increase moderation efficiency and mitigate regulatory risk. I stewarded India-focused Trust & Safety escalation handling and reporting to senior leadership.
Throughout my career I have driven process improvements across Amazon, EtsyStore and smaller technology firms — recruiting and mentoring reviewers, designing SOPs, developing editorial and intake workflows, and delivering measurable gains in stakeholder communication and content quality.
Experience
Work history, roles, and key accomplishments
Senior Manager, Agent Resource Mgmt
EtsyStore Private Limited
Apr 2022 - Mar 2025 (2 years 11 months)
Led strategy and operations for outsourced content teams in the Philippines and managed India Trust & Safety responsibilities, streamlining content intake and auditing processes to improve agent efficiency and compliance.
Ad Policing Manager
Amazon India Pvt. Ltd
Apr 2016 - Mar 2022 (5 years 11 months)
Managed advertising content operations and a team of 15+, developed and implemented ad policies and SOPs, and delivered performance reports while leading multiple process-improvement projects across stakeholders.
Creative Writer
Foradian Technologies
Dec 2012 - Apr 2016 (3 years 4 months)
Owned marketing content and SEO blog programs, led guest-writer coordination, and executed initiatives that increased company exposure and product engagement through targeted content campaigns.
Content Specialist
Nettrackers
Dec 2011 - Dec 2012 (1 year)
Created SEO articles and maintained website content to support online visibility and marketing objectives.
Content Writer
Inertia Solutions
May 2010 - Nov 2011 (1 year 6 months)
Developed and edited SEO content for web pages, blogs and press releases to support digital marketing efforts.
Content Editor
Amazon India Pvt. Ltd
Authored SEO product and category content, developed editorial calendars and launch articles for major events, and implemented process improvements to streamline stakeholder communication and content delivery.
Senior Program Manager, Trust & Safety
EtsyStore Private Limited
Scaled content moderation and enforcement for the India market, launched enforcement roadmaps and dashboards, and partnered with legal, policy and communications teams to mitigate regulatory and reputational risk.
Education
Degrees, certifications, and relevant coursework
St. Xavier's College, Kolkata
Bachelor of Arts, English
Completed a Bachelor of Arts in English focusing on literature and written communication.
Availability
Location
Authorized to work in
Job categories
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