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Sanjit singh

@sanjitsingh

Customer Success Manager at Wood Mackenzie managing 24 major accounts and driving 91% renewal and a USD 0.8m expansion pipeline.

Malaysia

Message

At Wood Mackenzie, I manage 24 major accounts across Australia, representing approximately USD 9.3m in portfolio value. I build account strategies with senior stakeholders and drive adoption, retention and renewals; results include 91% renewal and a USD 0.8m expansion pipeline.

Previously, at Honeywell International, I developed a three-year strategic plan for Southeast Asia, Korea and Japan, supporting 7% year-over-year regional growth. Across roles in customer success, market intelligence and research, I’ve worked with clients and teams across energy, industrial, technology and consulting sectors.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

Wood Mackenzie

Jun 2025 - Present (1 year 4 months)

Manage 24 major accounts across Australia, representing approximately USD 9.3m in portfolio value. Drive customer adoption, engagement, retention and renewal through structured success plans and executive business reviews.

Customer Success Account Management Strategic Relationship Management Stakeholder Engagement Customer Retention Renewals Cross functional Leadership Salesforce Asana Vitally Power BI Tableau Excel

Senior Strategic Plan Specialist

Honeywell International

Aug 2023 - May 2025 (1 year 9 months)

Led development of a three-year rolling strategic plan covering Southeast Asia, Korea and Japan, supporting regional business growth and leadership decision-making. Analysed market trends, customer needs, channel performance and competitive dynamics to identify growth opportunities.

Strategic Planning Market Analysis Competitive Analysis Business Development Cross functional Leadership Power BI Tableau Excel

Regional Operations Manager, SEA

WhereIsMyTransport

Sep 2021 - Aug 2022 (11 months)

Led regional operational strategy and execution across Southeast Asia, translating business priorities into operational plans and service delivery objectives. Coordinated cross-functional teams and regional stakeholders to resolve operational challenges and strengthen service delivery.

Operations Management Strategic Planning Cross functional Leadership Process Improvement

Principal Advisor - Market Intelligence

GEP Worldwide

Aug 2019 - Aug 2021 (2 years)

Served as principal client advisor to Petronas, managing senior stakeholder relationships and delivering market intelligence aligned to strategic business requirements. Managed end-to-end market intelligence research portfolio and led cross-functional research teams.

Market Intelligence Client Advisory Stakeholder Management Research Management Cross functional Leadership

Market Research Manager

Metrix Research

Dec 2016 - Jul 2019 (2 years 7 months)

Led quantitative and qualitative market research, strategic loyalty, competitive intelligence and customer satisfaction projects, translating findings into actionable commercial recommendations for clients. Drove business development through proactive lead generation and client engagement.

Market Research Quantitative Research Qualitative Research Competitive Intelligence Customer Satisfaction Business Development Leadership

Senior Economist

AECOM

Sep 2013 - Nov 2016 (3 years 2 months)

Delivered economic, market and socio-economic analysis supporting strategic planning, investment decisions and client projects across regional markets. Supported business development and generated new opportunities, contributing to a 15% YoY increase in project acquisition.

Economic Analysis Market Analysis Strategic Planning Business Development