Sanjay Malik

Sending promotion letters to attendees for webinars and seminars. Managing Maximizer CRM for client portfolios and financial services, including data entry and report fetching.

Managed IT procurement, Google Workspace and Microsoft 365 administration, and data backup. Oversaw travel and accommodation bookings, vendor coordination, and donor data management via Razorpay. Handled HR functions including HR_One management, interviews, and policy compliance.

Managed IT asset management, Microsoft 365 administration, and email support. Ensured timely issuance of IT equipment and maintained asset registers and invoice records.

Responded to emergency and cruelty-case calls and emails, coordinated with animal protection organizations, and maintained records. Managed IT asset management, Google Workspace, and email support.

Responsible for all IT and office equipment, office infrastructure, hotel and travel bookings, housekeeping, stationery, and procurement. Managed vendor payments and meeting room records.

Managed supplier-side input for project maintenance, backend team and engineers at 17 locations for HP monitors. Handled logistics, inventory, spare parts planning, and met TAT targets. Acted as SPOC between Intarvo and HP management.

Managed operations of Samsung mobile phones, created and implemented reporting systems, handled a team of service engineers, and managed escalations and warranty processes.

Provided voice and web-based technical support for Adobe customers in US/UK/APAC. Handled escalations for critical customers and provided floor support.

Led a team providing technical support for eSys computers with Windows XP. Implemented technical helpdesk support and handled recruitment, job analysis, and HR/admin duties.

Provided email-based technical support for Dell computers, printers, and handheld devices with Windows operating systems.

Provided voice-based technical support for HP computers with Windows operating systems.

Maintained and serviced Network brand electronic typewriters, facsimile machines, and computers. Provided pre and post-sale support for annual maintenance contracts.

Maintained and serviced HCL EPABX, Taiwanese key telephone systems, Toshiba photocopiers, and HCL telex machines. Provided pre and post-sales support including on-site and off-site maintenance.

Maintained and serviced Network brand electronic typewriters and facsimile machines. Provided pre and post-sales support including technical demonstrations and presentations.

Completed a Bachelor of Science in Information Technology in 2012.

Completed a two-year certificate course in Mechanical Radio and TV from 1989 to 1991.

Completed a one-year apprenticeship course in Electronics.

Completed a diploma in Computer Networking Technology.

Completed a diploma in Computer Hardware.